Tape can't be mounted

Thread needs solution
iiykkim@gmail.com
Beginner
Messaggi: 3
Commenti: 8

Hi.

I have a problem in trial of Acronis Backup 12.5.

I'm using external HP LTO7 drive for backup and it's well detected from HP utility with tape inserted in it as attached file, LTT.jpg.

But as you can see in other 3 files - Tape1.jpg, Tape2,jpg, Tape3.jpg - Acronis Backup has showing as tape drive empty, backup tape(Backup1 is tape name) is offline, when try to mount tape there is no Backup1 tape showing in list box.

So I can't backup/restore with this status from Acronis Backup console.

I tried reboot system, turn on and off tape drive but same problem.

Please let me know solution for this situation.

Thanks.

Allegato Dimensione
LTT.JPG 134.25 KB
Tape1.JPG 34.14 KB
Tape2.JPG 30.22 KB
Tape3.JPG 36.46 KB
Dom, 07/01/2018 - 06:23
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iiykkim@gmail.com
Beginner
Messaggi: 3
Commenti: 8

Here is some update which I tried more...

When I check the installer, there was not included "Storage Node" component in install so I included and installed this component

After this, I created "Tape Backup" pool under this node and moved previous backup to this new pool which is about 226GB of backup data stored.

With the tape inserted in LTO7 drive, I done inventory scan and the console finally showing as the tape is in the drive.

And I tried some backup with new backup job but after 12% of progress, this job stop with the message, "Can't find tape for backup".

Tried Eject & reinsert tape in LTO7 drive but this job not doing with this interaction required message and I can't doing backup. (Restore job too)

 

Please see screen capture attached;

First screen shot showing the backup job hold with "Can't find tape for backup" message as Korean.

And other screen shot showing tape inserted status in LTO7 drive.

 

So how can I make the Acronis Backup 12.5 recognize the backup tape that in the drive to make it start backup/restore?

Allegato Dimensione
454253-149174.jpg 240.85 KB
454253-149177.jpg 180.17 KB
Dom, 07/01/2018 - 23:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 2
Commenti: 233

Hello, first of all, Mount operation relates to tape libraries and allows to mount a tape into specified drive or slot. I recommend you to perform Inventory operation any time when you insert a tape into device.

Form the Tape management UI move the tape into the Free pool and re-start backup. A tape will be taken from Free pool automatically and overwritten.

Lun, 07/02/2018 - 13:46
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iiykkim@gmail.com
Beginner
Messaggi: 3
Commenti: 8

Hi, Andrey.

Thanks for your answer.

By the way, I must need to get restored the previous Acronis Backup performed backup data in this tape.

I never predicted this kind of backup software malfunctioning which support tape drive backup and deleted those backup data after I see Acronis Backup performed the backup normally.

Would you please let me know how can I restore those backup data in the tape before reuse it by overwrite?

And if this problem not solved then I think I can't use Acronis Backup anymore after trial period over because anytime I will lose my backup data in tape as Acronis Backup will unavailable to mount/recognize the previous backup tapes...

Lun, 07/02/2018 - 22:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 2
Commenti: 233

Do you see the previously created backup in the UI? If not, then if you have successfully created and not corrupted backup on tape, I suggest to perform Rescan operation. This will read the tape and add all found info in the software DB. You will see the backups on tape and able to recover from them.

Mar, 07/03/2018 - 09:28
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
iiykkim@gmail.com
Beginner
Messaggi: 3
Commenti: 8

Hi.

Update for more trial that I done during the wait of answer as below; (Now there is other problem)

 

- Uninstall Acronis Backup

- Reinstall with Storage Node component selected

- After reinstall completed, inserted previous backup tape in LTO7 drive and done inventory & rescan tape

- Tape showing in Acronis pool as new tape but I can see the previous backup at Backups -> Locations -> Acronis 

- I choose this backup and click Recover Files/Folders button but the error popup as below,

    The storage node cannot access backups created in an unmanaged location.
    Error code 2140
 
It seems I need to set access permission to my previous backup but I don't know where I can doing this..
 
Please let me know the method to make the backup accessible from new installed Storage Node.
 
Thanks.
Mar, 07/03/2018 - 10:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 2
Commenti: 233

Hi, seems like there is an issues due to the initially backup was done on local machine, but after was rescanned to the centralized location (after Storage Node installation). We will check the case in our test lab and fix in the next updates.

For now, I suggest you to delete the Storage Node component if you want to recover from this backup. To do it, run the Setup program again, choose Modify installed components and uncheck Storage Node from the list.

If you want to keep using Storage Node, install it and configure new backups on central location/pool.

Mar, 07/03/2018 - 11:53
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
iiykkim@gmail.com
Beginner
Messaggi: 3
Commenti: 8

Hi, Andrey.

I removed the Storage Node via installation package and then I'm now able to access previous backup and started restore backup files in original location.

I will doing backup again with Storage Node reinstalled after all restore done.

Thank you for your helps :)

Mar, 07/03/2018 - 12:21