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Acronis storage gateway with Azure backend setup

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I have install a acronis storage gateway at azure with azure backup configured. I can register it to the Acronis backup cloud console, but find that the status of the acronis-stoage-gateway services are show "active (exited)", and can't find tcp 44445 is listening from netstat, detail as follow:

$ systemctl status acronis-storage-gateway

● acronis-storage-gateway.service - SYSV: Acronis Storage Gateway
   Loaded: loaded (/etc/rc.d/init.d/acronis-storage-gateway)
   Active: active (exited) since Mon 2016-06-20 10:15:15 HKT; 21min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 1002 ExecStop=/etc/rc.d/init.d/acronis-storage-gateway stop (code=exited, status=0/SUCCESS)
  Process: 1011 ExecStart=/etc/rc.d/init.d/acronis-storage-gateway start (code=exited, status=0/SUCCESS)
 

also, I would like to clarify the following:

1. The parameter <HomePath> inside the acronis-storage-backed-azure.xml, does it refer to the container name of the azure storage? so, if I have a container 'backup' inside the azure storage, should I define it as <HomePath>/backup</HomePath> in the file?

2. how to read the log file in /var/log/Acronis/..., the format is .blg and it is all binary. do I need a tools to read it?

 

Thanks very much for your help.

 

 

 

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Hello Eric,

Thank you for your posting! As far as I see the issue is still investigated by our support team. Could you please confirm once the issue is resolved, so that we can share the solution with other users.

Thank you!

Finally, service provider team find out that the error is due to the xml file format are generate incorrectly. problem fix after fixing the xml format.

 1. For the format of the parameter <HomePath>, it should be starting with a "/" + azure storage container name, like my example <HomePath>/backup<?HomePath> where your azure container name is 'backup'. 

2. For how to read the log file, I am still searching for it and not idea at the moment.

these are the information I got up to now

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Messaggi: 250
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Thank you for details, Eric!