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Backup failed Windows error: (0x80070003)

Thread needs solution

when backup starts shows up this error .

 

Error

DATE AND TIME

Sep 05, 2018, 13:53:25

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"mms_vsa64_10330"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085","$module":"gtob_backup_command_addon_vsa64_10330"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0","$module":"mms_vsa64_10330"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D77E80BD-410A-468E-B593-FC8467A0D91B","$module":"service_process_vsa64_10330"}
Message: TOL: Failed to execute the command. Running Python script
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D77E80BD-410A-468E-B593-FC8467A0D91B","$module":"pybind_tol_supp_vsa64_10330"}
Message: TOL: Failed to execute the command. Running Python script
------------------------
Error code: 1
Module: 573
LineInfo: 0x2020586611746950
Fields: {"$module":"pybind_tol_supp_vsa64_10330"}
Message: Failed to run Python script 'pyvfs:staging?calculate_backup_set'.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"3CC14D08-3D75-46C4-AB00-431B0E3868A3","$module":"mms_vsa64_10330"}
Message: TOL: Failed to execute the command. Getting information about backups
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"3CC14D08-3D75-46C4-AB00-431B0E3868A3","$module":"staging_command_vsa64_10330"}
Message: TOL: Failed to execute the command. Getting information about backups
------------------------
Error code: 3
Module: 630
LineInfo: 0x4EE55196063E87BD
Fields: {"$module":"staging_command_vsa64_10330"}
Message: Cannot get access to the user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18B52
Fields: {"$module":"access_manager_vsa64_10330"}
Message: Access violation in module 'staging_command.dll' at line '0x4ee55196063e87bd', executable: 'mms.exe'.
------------------------
Error code: 45
Module: 4
LineInfo: 0xF35F747B3B21F916
Fields: {"function":"OpenFileW","path":"\\\\?\\C:\\ProgramData\\Acronis\\BackupAndRecovery\\MMS\\AccessVault\\profiles\\2D607956-00D2-0B61-90B1-0900B8FFC724\\lock","$module":"access_manager_vsa64_10330"}
Message: The specified file path does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"$module":"access_manager_vsa64_10330","code":"2147942403"}
Message: O sistema não pode encontrar o caminho especificado

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Messaggi: 3
Commenti: 55

Hello! 

It's Evgeny from Acronis Service Provider Support.

 

The error looks as the one described within the following KB article

 

Could you please check the solution for error 1 to confirm this resolves the issue?

 

If it still reproduces, please submit a support ticket as per the Service Providers guidelines so  that we can assist you further in finding the root cause.

 

If you have any questions, please feel free to ask.

------------------------------------------------------------------------------------------------

Evgeny Ryuntyu | Senior Support Engineer

Acronis Backup Cloud | #1 Cloud Service Provider Backup

If i  reinstall and delete the database , will work the same way?

 

Thanks.