VM Replication slowed since server power disruption

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We had a power outage in our datacentre last week and ever since this happened my VM replications on my own VCentre have ground to a halt.

All servers are up and showing no errors.

I have also tried cancelloing all running jobs and setting up a new local replication and this is also painfully slow - 45 hours plus for 100GB .

I have also tried rebooting the agent server.

Any ideas?

My next move is to reboot everything in the vcentre but that will take some organising.

 

Lun, 11/27/2017 - 10:56
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Greetings Neil!

It's Evgeny from Acronis Service Provider Support.

As far as I understand after a power outage the replications of VMs done by Acronis Backup Cloud started running for unacceptably long time.

I will be glad to assist you.

The power outage could have affected the local datastores (connection to them from the Agent or the IO operations). Could you please check the performance of the connection and IO to/from the datastores (QSAN-Backup as well as 3MALING_CT_BKUP_QSAN)? It is also a good idea to check the ESXi server logs - please start off with /var/log/syslog.log which is generally containing useful info for the troubleshooting.

If the issue proves to be related to our Agent, please gather the debug logs per our KB 57128 and reproduce the issue. After that please contact us via mail - mspsupport@acronis.com with reference to this thread. We will collect the sysinfo from the Agent and investigate it further. 

 

If you have other questions, please feel free to reach out to our Support.

Evgeny Ryuntyu | Expert Support Engineer

Acronis | Dolgoprudnenskoe shosse 3, Moscow, Russia 141700

 

 

Mer, 11/29/2017 - 08:45