2009 Recovery Manager - start at 800x600@60 ?

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We're running Acronis Home 2009 on a kiosk-like system that has a monitor with max res/refresh limited to 800x600@60.

When running os/ (Win XP64) all is good.

When we boot into the Recovery Manager we get no display ("Out Of Range") because it appears Recovery Manager is driving monitor beyond 800x600@60.

Is there any way to get Recovery Manager to start in 800x600@60 or lower to make it usable for us?

Thanks, Karl

Gio, 12/17/2009 - 15:37
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Hello Karl!

Thank you for taking your time to report about the issue.

In order to resolve the issue, please, kindly try the following:

   1. When booted from media created with Acronis Media Builder, on the selection screen hit F11 and in the command-line window enter the following:

vga=ask

When booted from a media downloaded from your account or provided by Acronis Customer Central enter the following at the 'boot:' prompt: 

kernel.dat initrd=ramdisk.dat vga=ask

   2. This will give a list of all available graphic modes (see screenshot attached)
   3. Type in the one that suits best and hit Enter.
   4. After you boot into the '#' prompt please issue /bin/product command to start the GUI.

I would appreciate if you could keep us updated regarding the case, so that we could be able to assist you further should the issue persist.

Thank you!

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Mer, 12/23/2009 - 00:02