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ABR 10 - Error code: 0x70021 Failed to obtain the snapshot state.

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Hello,
i have ABR10 installed on windows 2008r2 with hyper-v, it's a week that fail with the error:

Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E69A
Failed to obtain the snapshot state.

Error code: 0x10C44A
Tag: 0x14181C22EF45B069
Already stopped.

Error code: 0x9
code = 3.758.096.388 (0xE0000004)
Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E69A
Failed to obtain the snapshot state.

Error code: 0x10C44A
Tag: 0x14181C22EF45B069
Already stopped.

Error code: 0x9
code = 3.758.096.388 (0xE0000004)
Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69a
Fields:
Message: Failed to create volume snapshot.
--------------------
Error code: 50250
Module: 16
LineInfo: 14181c22ef45b069
Fields:
Message: Failed to obtain the snapshot state.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 3758096388
Message: Already stopped.

0 Users found this helpful

Hello Davide di Summa,

Thank you for posting this question in our forum. I am happy to assist you. 

This issue is related to volume shadow copy service or possible errors on the disks. To solve this issue, you can follow this articles from our knowledge base in the same order:

  1. Using Microsoft VSS instead of Acronis VSS
  2. Failed to create volume snapshot
  3. If not using the latest build, you then can download and update

If there is anything else I can do for you, please let me know.

Thank you.