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ABR 11 Advance Server cannot backup disk / folder / file to tape driver

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Dear Sir,

I want you help. The Server is running WinSvr 2008 R2. the IBM LTO 5 tape driver (single drive) is attached and it can be detected by ABR11 Tape Management.

I want to backup a folder to tape but it failed with the following error (screen attached)..

The error occurred while opening file and final it show Access is Denied.

Could any people know how to solve it?

thanks, Martin Sum

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Hello Martin,

please check if user accounts that Acronis services run under have correct group membership and privileges.

Thank you.