ABR 11 and Powervault 124T autoloader

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ABR 11 has no problem seeing the powervault 124t and managing it. It cannot see the mail slot in the auto loader, and thus can not eject a tape. is there a way around this? Is there a setting some place or a driver from Acronis? I have updated the drivers and firmware from Dell to what is current.

Gio, 09/22/2011 - 16:42
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Hello WareOnEarth Communications,

Welcome to our Forum, it's nice to have you with us! Thank you for reporting about the issue, I'd like to help you with it.

I've checked all our internal resources: there are no known issues reported that would match your description. So it requires investigation. Please gather the following information:

  1. Get AcronisInfo Utility output and specify the exact time of failure;
  2. Provide a step-by-step description of the issue with screenshots displaying your actions
  3. Specify the exact model of the tape device and the way it's attached;
  4. Get screenshots of the Free media pool (Start -> Run -> ntmsmgr.msc -> Media Pools -> Free);

submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Ven, 09/23/2011 - 14:10
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I do face the same problem too. Have anyone tried even to erase tapes when it is loaded to the Drive itself not the bays. It kept on giving me errors.

Ven, 02/17/2012 - 09:19