ABR 11.0.17438 Cross-Domain Storage Node Authentication Issues

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Hello,
I am having trouble with a new installation of the ABR 11.0.17438 using the Storage Node product. The Storage Node is installed in what I'll call "Domain1" and works as expected when computers in Domain1 perform backups to the vault, but when I attempt to perform a similar backup from a computer in a different domain (Domain2) I can never seem to authenticate successfully to the Storage Node vault. Note that Domain1 and Domain2 do not have a trust relationship and I'd like to avoid doing that if at all possible.

I have tried all of the normal iterations of user names (user, domain1\user, user@domain1, etc...), tried multiple user accounts (including the created acronis user and Domain1 and Domain2 admins), and even tried a Domain1 and local computer account for the Storage Node service user. I also made sure that the connecting users were administrators of the vault in question (except for the Domain2 user, which can't be validated because the Storage Node is installed in Domain1). All of this testing has netted no connectivity to the Storage Node vault.

One more thing to note is that I had this same configuration implemented with ABR 10 and it worked without issue as long as I passed the correct credentials with the proper domain1\user syntax.

I do already have a ticket open with support, which pointed me toward trying a local account for the Storage Node service, but I also wanted to throw this out to the forums to see if anyone else has successfully implemented a Storage Node and vault across two domains that do not have a trust relationship.

Thank you,
Adam

Mar, 07/31/2012 - 17:07
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 Hello Adam,

Thank you for posting. I will be happy to assist you with this issue.

As you might know, Acronis Backup and Recovery 11 has introduced new feature, vault permissions, that allow you to specify user accounts that will have user and administrator rights for centralized managed vaults. Here is the list of all new features in this version.

In order to allow a user managing or viewing the vault you have to add this user to Vault administrators or Vault users for this specific vault. In this article you will find the instructions for that.

Should you have any other question, I will be glad to answer it.

Gio, 08/02/2012 - 17:29
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