ABR install issue on Win2008

Hello Marcus,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Unfortunately, we need some additional information to find the exact reason of the installation failure. Could you please reproduce the issue and obtain the .msi log? This option is available at the bottom of the program window that appears after the program fails to be installed. Please attach the log file to your next post.

This information will help me to investigate the issue thoroughly and provide you with a possible solution.

Thank you.

I also received this error attempting to install onto Windows 7 Pro x64. Error reads:

Code: 06442528
Line tag: 0x8385a2faldaee664d
Message: Internal error

System has Visual Studio 2008 installed which installs SQL Server Express.

Clicking "View Log" in the "Acronis Backup and Recovery 10" install window just opens Windows Explorer.

I have the same issue on Windows 7 Ultimate x64 with Acronis Backup and Recovery 10 Advanced Workstation Trial & Full v 10.0.11345:

Code: 06442528
Line-Tag: 0x1dddce60l255adb1bl
Message: Internal error

One comment regarding ABR10AW and Microsoft SQL is if an existing product uses SQL and you install ABR10AW after, the Acronis installation will take over the existing products SQL server. After uninstalling ABR10AW, Acronis still maintains control of the original SQL server and doesn't give it back. I beleive this is some issue with the installation/unistallation of this product. I don't know if Acronis has tested this situation. We plan on reporting all issues after fully testing the product.

Hello all!

Thank you for finding time to report about the existing issue. I entirely understand your concern and will be glad to assist you.

Dear Brett and Slava,

Unfortunately we still need additional information regarding the issue for identifying the reason and providing you the the solution. Could you please kindly provide us with the following: 

1. The full name of the product you are installing.
2. 1. Launch the product installation file
   2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
   3. Select the path for extracting the component and click Save
   4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.
   For example: msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v C:\log-name.log
   5.Reproduce the problem and send us the log file created during the installation

   Please note that if there are any spaces in the path&msi-name then you need to put it in quotation marks.

3. Please follow the below instructions in order to create a Windows system information file on your machine; it will help us investigate the problem more thoroughly:

   - Open Start\Programs\Accessories\System Tools\System Information;
   - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
   - Send us the saved file.

Please kindly contact us directly with the information gathered, we will review it and find a solution.

Dear JBswift,

I have forwarded the information you have kindly specified via PM to our Development team, they reproduced the scenario mentioned and as per the screenshot you have provided it looks more like SQL Server just showing the name of the instance in the tray. Once you install Acronis Backup and Recovery product, its instance is assigned to the SQL Server as well, but ZenON instance doesn't disappear, so there is actually no control taken over the database. Unfortunately we do not know by what algorithm SQL is showing the instance name in the tray, but we are sure that Microsoft support are able to answer this question.

Should there be any additional details we didn't get from you - let us know, the Development team are interested in the question and will wait for news from you!

In case you have any additional questions - just let us know, we will be glad to help you!

Thank you!

Hello,

I'm having the same problem installing Acronis Backup & Restore 10 for Windows.

See below:

Code: 06442528
Line tag: 0x22896658l69721ea1l
Message: Internal error

Suberror
Code: 01008
Line tag: 0xbd28fdbdl64edb8bcl
Message: An attempt was made to reference a token that does not exist

Note: There is no SQL running on this server.

Please provide any assistance possible.

Thanks,

Hello Luis!

Welcome to our Forum, we're glad that you joined us!

I completely share your concern, but unfortunately due to the lack of diagnostic information it is difficult to identify the cause. Could you please kindly gather the MSI log alongside with Windows System Information?

After that please either send this information to us or contact support directly. Should you decide to deal with support, please, keep in mind, that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I am having the same problem. Any solution?

Dear Tech Support,

Welcome to our Forum, it's nice to have you with us. I understand your concern, and will be glad to assist you.

Unfortunately this error can be caused by several reasons, so in order to find a solution we need to localize the cause. Please follow the instructions mentioned here and let us know if you need any assistance.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!