ABR10 SBS edition on SBS2011 Can't recover files from Backup

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Beginner
Messaggi: 1
Commenti: 2

I use ABR10 on a daily basis to backup our production files. I backup onto a Lacie-2BIG-2 NAS drive.
No problems.

When I try to restore files on the Archive files I get this error:

Task 'MyRecover_1' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : admin, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21faee
Fields: function : WNetAddConnection3W, filename : \\lacie-2big-2\Backup-Acronis
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942405
Message: Access is denied
--------------------'.

I've searched the net and this forum and I can't find the cause or the solution to my problem.

PLEASE help!!!!

Ven, 10/19/2012 - 13:31
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 88
Commenti: 4769

Hello Jean-Luc,

Thank you for posting and welcome to the forum.

Most likely this issue is caused by the fact that the Acronis Managed Machine Service is running under a Local System account.

Please check the solution from this Knowledge Base article and if you need additional help please contact our Support team with this report.

Let me know if you have additional questions please.

Thank you.

Lun, 10/22/2012 - 15:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 2

Here is a screen shot of my ABR.
I'm connected as my admin account not the Local Service account.

Please advise,

JL³

Allegato Dimensione
114281-104203.jpg 204.28 KB
Lun, 10/22/2012 - 18:36