ABR11: ftp backup still uses "user@acronis" as a user name?!?

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Hello,

Using ABR11 with Agent 11.0.17437, Windows 2008 R2 SP1, all French versions.
Wanting to back onto a remote FTP server.
Wondering how Acronis wants me to specify the remote ftp user/password credential.
I tried the following:

ftp://myuser:mypassword@myftpservername.net

but I see in my FTP server's log file (FileZilla Server) that the Acronis software still tries to login with "user@acronis" (don't know where these credentials come from; could not find it in the Help file nor in this forum).

I obviously could create such an FTP user in my FileZilla Server, but the thing is, I am currently using it for testing purpose only, while my "production" FTP server will not be FileZilla and, anyway, I haven't got the admin rights on this production (provided to me by my IT contractor, who imposed a particular ftp user name and password).

Actually, I started providing ftp://myftpservername.net as an URL, then specified my user/password in the Acronis User Interface (when prompted to do so); this worked fine, but it seems the information in *not stored* in the configuration, so the next scheduled backup will fail, as it again tries to login as "user@acronis".

?!?

Question: how am I supposed to specify (and have stored) the ftp user/password in an Acronis?

Thanks in advance!

Kind regards,

Dom, 04/07/2013 - 16:00
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Hello Guillaume Besnier,

Thank you for posting this question in our forum. I am happy to assist you. 

By default the credentials should be stored at the backup plan. Only the credentials in the GUI are not stored for security reasons. You can see this behavior when not closing the Acronis Management Console. As long this console is open, you should be able to access the ftp storage. So far the planned task should proceed as defined.

If not, you can export and import the backup plan to ensure, that the settings are stored correctly.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Mar, 04/09/2013 - 07:25
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