ABR11 Impossible to save to share
Hello,
we are having problems when trying to backup to network share:
we tried both a Netgear Ready Nas and a Windows Server share, but we get the same error below (part of the error message is in italian, hope it's clear enough...).
We double checked authentication, permissions on shared storage, etc. but it looks like something is wrong on the server side (?)
Any hints?
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TOL: Failed to execute the command. Il comando 'Back up' esegue il backup dei dati specificati nella posizione specificata.
Informazioni aggiuntive:
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Codice errore: 22
Modulo: 309
LineInfo: 8d165e86fb819606
Campi: TraceLevel : 1, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Messaggio: TOL: Failed to execute the command. Il comando 'Back up' esegue il backup dei dati specificati nella posizione specificata.
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Codice errore: 3
Modulo: 329
LineInfo: 1cd98aae889424f9
Campi:
Messaggio: Backup non riuscito.
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Hello Gaetano,
Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to shed the light onto the situation.
This error is very common, and the situation requires additional investigation. Unfortunately Forum is not a support channel (see Terms of Use), and in case of emergency we advise to contact support directly.
In this case we would appreciate if you could gather Acronis Info from the problem machine, exact sequence of steps description, and either specify this information here, or submit a case with the information attached, and let us know its number.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!