ABR11: What does this want to say: Full backup 2 days something???

still this issue looks like the old tasks never stop

Hello Endurance!

Thank you for finding time to open the thread regarding the issue. I will be glad to help you with it.

I entirely understand how upsetting this experience can be, and I'm sorry for the inconvenience caused. This issue looks to be related to the Scheduler glitch, which can be solved by its update. Please follow the instructions mentioned in this thread.

Should the problem remain, please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

case id: 01238075

The support wanted to close this item without any concrete action to improve the situation since 04.08.2011 nobody is working on the case. Attached the actual situation where the number of zombie tasks increasing. Some are now running since > 1month. I do not believe they are really running but shown as such.

Hello Endurance,

Thank you for the update.

I have checked the case: it was closed due to you have reported that it's solved as the problem no longer occurs after the AMS update. I have reopened the case and sending you the follow-up message. Please re-gather and send us the diagnostic information from the problem machine.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi,

meanwhile the case is tracked under id 01265741 & 01267340. It looks like that there were two issues:
1. Inkremental backup without data to be backedup (no changes)do not show any progress while backup they just jump from 0 to 100% (which can take hours)
2. Zombie tasks are not automatically deleted (I got a cleanup script for this).

both issues are within quality assurance or development

this case can be closed thx for your effort