Acronis backup recovery 10 does not work with NIC card "Intel 82578 DM GB network card"

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Usually, when I want to make the backup image . I put the Acronis backup recovery 10 boot up disk in the cdrom and boot the PC with the Acronis backup recovery 10 disk, and then I choose the network folder and under the workgroup I pick the destination and that's it, which is always works. However, when I tried to do the same process with the Dell Optiplex with the Intel 82578 DM GB network card, it did not see anything under the workgroup. The nick card is already connected, and there is no connection problem. When I change the nic card, it works. So, the problem is that the Acronis backup recovery 10 boot up disk, which is the newest one, does not have the network driver for the Intel 82578 DM GB network card. That is why can not see the network.

Is there any update to the Acronis backup recovery 10? How can I resolve this issue? Can you please advise?

Thanks,

Kamran

Ven, 01/14/2011 - 22:18
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Hello Kamran!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to help you.

I would advise you to try the following: 

  1. Download the latest bootable media from your account
  2. Burn it onto the CD
  3. Check whether the issue remains

Should it be present, please gather Acronis Linux Report, submit a support request with the issue description and information attached, and let us know its number.

As a workaround you can also test WinPE and BartPE bootable medias.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Lun, 01/17/2011 - 16:36
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Hello Yana,

I’m having similar problem with my NIC card the Realtek PCIe GBE Family Controller driver version: 7.38.113.2011. I’m using latest bootable media of AB&R 10 Workstation Universal Restore build v.13544. When I boot up from the disk on Dell Optiplex 390 Small Form Factor with the Realtek NIC card build-in, the NIC card is not able to get any network setting using auto-negotiation option nor I can change it manually because options are greyed out. This tells me that the boot CD cannot see any network card.

I tried Acronis TrueImage Home 11 bootable CD which is older version than AB&R 10 WUR just to see if it’s working and … no problem. Older and home edition beats pro version, I was able to see the Realtek network card settings through auto-negotiating.

Dear Yana, this proves that latest version of AB&R10 WUR has not been build properly. Can you please advise what to do next as I wish to use it. I paid much more for it and I still believe that it is better software than Acronis TrueImage Home 11.
Also I do not have time to try a workaround with WinPE and BartPE bootable medias.
Regards,

Andy

Ven, 07/29/2011 - 17:12