Acronis Backup & Recovery 10 Workstation error

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My company has just purchased some Acronis products. Now I am installing and trying Acronis Backup & Recovery 10 Workstation (Build 11369). The machine works with Windows Vista SP2.
The error code is: 3326 Module: 9 LineInfo: 9e5d09f7da87d0c and refers to the credentials used in a scheduled plan. I have specified correct credentials for scheduling a plan but the program seems not to manage them correctly. If I specify the plan as manual execution it works.

Best regards.

Mer, 07/28/2010 - 08:08
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Hello Eugenio!

Welcome to our Forum, it's nice to have you with us! I entirely understand your concern and will be glad to assist you.

Unfortunately due to the lack of sufficient diagnostic information it is hard to identify the exact cause of the problem, so this situation requires investigation. Could you please kindly gather the following information? 

  1. Acronis Info from the problem machine
  2. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 07/28/2010 - 11:10