Acronis Backup & Recovery 11 - Runtime Error

Hi Roderick!

Runtime error is a pretty common mistake, we need a crash dump of the process. According to the screenshot, it's ManagementConsole.exe that crashed. Do you mind getting a userdump of it for us? 

Looking forward to your reply.

Thank you.

Hello Roderick!

I've been contacted by the Development team regarding your issue, and it looks like we might have a solution for the problem.

It's highly possible that the console is crashing when checking for updates. This can be workarounded by updating the registry, I'll send you a link via private message in a minute.

If the suggested solution doesn't help, then we'll need the userdump.

Please keep us posted regarding the issue state, it's important for us to know that the product's working fine, and you're all set.

Thank you for cooperation.

Hi Yana,

I have sent a reply via private message.

Thanks,
Erik

hello Yana

using backup and recovery 11 server on a win2008server system and got the same problem:

BR11 crashes at startup from one day to the other. runtime error on managementconsole.exe

please help asap :-)

thank you very much for your effort :-)

regards thomas