Acronis Generate New SID error

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Hello!

I need help resolving the following issue:

Stats:
Creating image of Windows 2008 Std x64 using Acronis (version 9.7-8218) with Kaseya.
Imaging server using bootable CD (version 9.5) and pulling image from a network share.

Issue:
When attempting to image the server and selecting the option to generate a new SID and consequently reboot the server upon completion, both fail. An error pops up after imaging stating there were errors and to please check the event log.

Event Log:

Attached

Edited to add:

Since Acronis is not working properly, I tried to do a sysprep using the sysprep tool in Windows 2008. When doing so, it gives me a BSOD on the timntr.sys file. Evidently this is an Acronis driver. It appears there were issues with this in Acronis 8.0 but was fixed. Anyone able to help with this?

Lun, 07/12/2010 - 15:38
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Hello Tony!

Welcome to our Forum, we're glad you found time to join us!

I'm sorry for you had to wait for an answer on Forum. Unfortunately we cannot guarantee immediate response on Forum (it's technically impossible), thus this is more a community than support channel (it's even reflected in Forum TOU). For immediate technical assistance you need to contact support directly.

From your initial post I see that you're using Kaseya Acronis OEM edition. Since this version is a modified one for Kaseya, you need to contact Kaseya Support. They are available 24/7 and known for a quick response time.

I'm really sorry for you've faced this technical issue and had a bad experience.  Still I'm quite positive that it will be solved in the shortest timeframes.

Thank you once again for understanding and patience.

Mer, 07/14/2010 - 10:19
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Thank you for your response. I apologize for my impatience. I will go through the proper channels to resolve this issue. Thank you for your time.

Mer, 07/14/2010 - 15:09
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I'm receiving the same error. I'm using Acronis Snap & Deploy Universal for a pc using the XP operating system with SP3. Please let me know if you need further information.

Your help is appreciated.

Mar, 12/14/2010 - 21:03
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Debbie,

Are you also using a Kaseya server?

It might be worth also seeing if the Kaseya support forum has any thoughts as well as here.

Mar, 12/14/2010 - 22:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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No. Im using the standalone agent. Sorry, I should have mentioned that earlier.

At the end of the image process I recieved the 'No SID Tool Error' message 'Your image did not complete successfully'. After that I retried the image a couple more times and each time got the message 'image completed successfully' even though it didn't go through the imaging process. Now when I try to boot the pc it boots to a black secreen with a blinking cursor. I cannot do anything with this pc.

I used the Acronis Universal Snap & Deploy 'standalone tool'. When filing in the options I left the default checked 'Change security ID's'.

Mar, 12/14/2010 - 22:32
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Hi all,

Thank you for your comments. Colin, thank you very much for your assistance!

Tony, I'm sorry if I offended you,  I had no intention to. The reason why we suggest to contact distributor's support is simple: the vendor's version of Acronis product differs from the full ones. Solutions, suitable for the full version, may not suit the OEM edition, and may cause additional technical issues. Our aim is to avoid all possible technical problems. Also the profit of contacting Kaseya - they have direct communication with the Development team, which helps to speed up the process of resolving the problems greatly. it's not that we don't want to help: we know that your vendor is able to provide you with better and quicker support of that particular product version.

Debbie, thank you for the details provided. "No SID tool error" indicates the glitch in the bootable components of the Acronis Snap Deploy 3. This can be resolved by updating them.

We have recently released the update for Acronis Snap Deploy 3: build #3470. The installation of the update should resolve the issue.You can find the detailed instructions on how to update the product in this KB article.

If it doesn't, please gather the following data: 

  1. Acronis Info from the machine hosting PXE, OS Deploy Servers and Management Console
  2. OS Deploy Server logs
  3. Deployment Agent logs
  4. Whether you've used sysprep on the source system

After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

This issue is important for us, and I would highly appreciate if you could keep us posted regarding its state.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 12/15/2010 - 13:38
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Beginner
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I figured out a solution to my problem. Since the software doesn't change the SID, I manually sysprep the 2008 server. Before doing that, I remove the two acronis drivers from C:\Windows\system32\drivers which are causing the problem. I also have to copy over a DLL and remove the administrator password. It works like a charm after this. Let me know if you want specifics. The most important thing is remove the acronis DLLs as the sysprep will crash every time with those drivers in place.

Mer, 12/15/2010 - 19:52