Acronis Recovery for MS Exchange - Product is almost useless.
I downloaded the trial version, ran some backups successfully. When I try to do the restore, I get a member not found error. Log attached - help.
Ok, I downloaded and installed the #220 build. I have 2 scheduled tasks, one for the Public Folders Store and one for the Information Store. The Public Folders backup works. The Information store hangs. The log shows it "started" but nothing ever happens. I left it in the "started" state for 2 days, then tried it again - same thing. Attached is the log.
Hello Jeff,
Thank you for the provided information.
Have you tried to recreate the task and to run it again? Does the task hang every time you start it?
We need the following file to troubleshoot the issue:
1) Please use the Userdump.exe tool to generate a user dump;
2) 1. Download the file.
2. Run the downloaded file on the computer with Agent installed.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide. Attach the files to your message and make the reference to this thread.
Thank you.
Here is the file you asked for...
I tried recreating the task, but that didn't work either.
Hello Jeff,
Thank you very much for the provided information.
Could you please use the Userdump.exe tool to generate a user dump and attach to your next post?
Thank you.
I have downloaded and installed the userdump program, but I have no idea what process to monitor. Please provide some instruction.
Also, my trial is almost finished. If you could send another licence for a little longer that would be good.
Hello Jeff,
Thank you for your interest in [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
You should reproduce the backup of the Information store when the program hangs. I am sending a PM to you.
Thank you.
Acronis exchange agent is currently not working while B&R10 and exchange are installed on the same server.
It seems that the acronis scheduler service of both products are not the same and can't be installed at the same time.
I hope acronis will find a solution asap ...
That could be my problem. I also have Acronis True Image Server installed on the same server.
Oleg, I got your PM's and reinstalled using the new license. I tried again to run a backup of the Information Store but it appears to hang. I took a userdump of the process agent.exe but it is too big to attach. How do you want me to send it to you? Attached are some log files for you.
Also, keep in my this server also has Acronis True Image Echo Server build 8203 installed on it.
Hello Jeff,
Thank you for your response.
Acronis Recovery for Microsoft Exchange is compatible with all components of Acronis True Image Build 8163 or higher. Anyway, we should investigate the issue on the latest builds of the software. Could you please install the latest build of Acronis True Image Echo Server for Windows (#8353) and see if the issue remains?
If the issue still persists, please let me know via PMs the e-mail address we can use for a further communication. I will create a case for you.
Thank you.
I uninstalled all products. Then I upgraded to B&R10.11133, re-installed Acronis Recovery for Exchange. I was able to backup the Exchange information store. I tried a restore of my 'Contacts' and the process hung, never errored and never finished. I just restarted the Acronis services to stop the restore because it has been running all night with no progress. Attached is the log.
I tried a restore of single emails and that worked. It is the restore of 'Contacts' that didn't work. There are 1400 contacts that are trying to be restored from one mailbox.
Ok, I tried a smaller set of Contacts to restore as a test. This time I get a 'not enough space in temp folder' error. Log attached.
Where is the temp folder, what actually happens in the temp folder during a restore, and can I change the location of the temp folder?
UPDATE-Saw the thread on changing the temp folder...trying the restore again using the temp folder setting.
UPDATE 2-Changed the temp folder and the restore is hung just like all the others. I created two userdump files of the agent.exe process that was running. There were 2 agent.exe processes, one being run as a Network Service, the other being run as Administrator. One file is 155MB the other is 28MB. Tell me how to get them to you.
UPDATE 3-Ok, maybe there is something I didn't understand. I performed a "mailbox" backup of just my contacts and restored ok. All my posts above were restores from the information store. What I don't understand is what's the difference to the Acronis software? By backing up the Information Store, I thought I would be able restore contacts from that - not so. I am doing a Full backup of all the mailboxes and public folders now and will test a restore in the morning (EST).
So what is the difference between the two? If I do a full once a week and incrementals nightly for both mailboxes and information store, what benefit does it give me? Am I wasting time backing up the information store because it is a selectable option under mailbox backup?
I'm trying to a "Full" backup on the mailboxes and public folders. I started at 10am (EST), it's now 323pm (EST) and it appears to be going. However, according to the log file, it's only on mailboxes starting with the letter "B". Over 5 hours and only on letter B? WOW - IS IT EVER SLOW!
Additionally, on one of the mailboxes I got an "MAPI error 649: `The information store could not be opened`" error. It's kidding right? It's already in the store, backing up mailboxes, and it can't open the store it's already in for the one mailbox? It has moved on to the next mailbox as it would seem.
The concepts behind this software are great, but the speed and implementation are poor - very poor - and we're just a small business. I've been testing and testing and testing. Countless man hours to help you help me. I'm beginning to feel my efforts are wasted as this product is almost useless.
Acronis, please tell me if there is something I don't understand.
What is the difference between and Information Store Backup and a Mailbox backup? When restoring these 2 different backups, can I perform an email or contacts restore from either?
I was performing a Mailbox backup, that started yesterday at 1013am (EST) and I just stopped it today at 909am (EST)...23 hours...and how far did it get? You check the attached log...it got to the mailbox beginning with the letter "F".
The good news, I guess, is that it was working. The bad news, it takes so long, it's not worth doing.
Please, please tell me I did something wrong.
Jeff
I have also had a lot of problems with this product so much so I actually returned once of the licenses for a refund. I have held on to the other license as I do see the potential in it and hope as Acronis release new versions it will become better.
I do have the other license installed and since the latest build (cant remember the version but I'll check) it has been working a little better. This doesnt excuse though the product should never have been released in the state it was.
Let me know if you are still working with the product and I will let you know some of the things I have done which, for me at least, has produced better results.
I am still trying to work with the product. Any help you can give is appreciated. Getting help from Acronis takes WAY too long.
Hello Jeff,
Thank you for your note.
I checked the status of the request. The case has been escalated to QA Team and they are working on it.
Thank you.