Acronis Takes up alot of system resources and won't restore files

Hello George,

Welcome to our Forum, we're glad to greet you here. And thank you for your interest in our products.

There might be problems with the connectivity to the backup's location, but I can't say for sure without additional diagnostic information. Could you please provide us with the following data? 

1. Where exactly do you store the backup? 
2. Acronis Info from the problem machine

This data might help to shed the light onto the situation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Here is the error message I received last night

Failed to connect to the process. Additional info: -------------------- Error code: 11 Module: 300 LineInfo: 2a463402369021a2 Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe Message: Failed to connect to the process. -------------------- Error code: 12 Module: 300 LineInfo: 2a463402369021a3 Fields: Message: The operation has timed out. --------------------

I store the backup on a 1tb raid NAS drive.

I am creating the Acronis information now and will post that as soon as it finishes.

- George

---------------------------------------------------------------------
Error
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Failed to obtain system information.
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Details:
Code: 11,337,744(0xAD0010)
LineInfo: 0xC93597B64F4E1C38;

Module: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error: Routine failed to serialize result.

Code: 2(0x2)
LineInfo: 0xC93597B64F4E1C39;

Message: Not enough memory.

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This is what I got when I tried to get the System Info. This is a 3 ghz xenon server with 2 gig's of RAM

- George

Hi George!

Thank you for keeping us posted!

I've done some digging on Forum, and in the Development notes. First of all, please check for the services to be started from the account that has sufficient administrator's privileges, and which is added to the administrators, and backup operators groups.

If the problem remains, please zip and send me the following information via PM: 

1. Event logs
2. Agent, ASN and AMD Logs from folders listed here

This data might give us more information on the issue.

Thank you for cooperation!