Advanced Server Backup Policy Deployment

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 0

Hi there, I am testing Backup & Recovery Advanced Server through the trial version.

I have deployed the agent to a couple of computers, and I am able to connect to them remotely through the Manage Machines section. I have the AMS running on Windows Server 2008, and agents on Windows 7, Windows XP & Windows Server 2003.

I have created a Vault that is stored on a File Server and has the DB stored locally, and a Backup Policy that backs up to that destination.

When I try to Apply it to the workstations, I am getting the following errors:

Log Entry Details

Type: Warning
Date and time: 15/12/2009 10:51:00
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: *************
Code: 11,665,415(0xB20007)
Module: 178
Owner: Administrator
Message:
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields:
Message: Failed to create the backup plan.
--------------------
Error code: 16
Module: 162
LineInfo: 9275a25ed19bb54e
Fields:
Message: Failed to obtain the backup policy.
--------------------

Log Entry Details

Type: Warning
Date and time: 15/12/2009 10:51:00
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: *************
Code: 10,616,865(0xA20021)
Module: 162
Owner: Administrator
Message:
Failed to create the backup plan.
Additional info:
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.
--------------------
Error code: 16
Module: 162
LineInfo: 9275a25ed19bb54e
Fields:
Message: Failed to obtain the backup policy.
--------------------

Log Entry Details

Type: Warning
Date and time: 15/12/2009 10:51:00
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: *************
Code: 11,665,415(0xB20007)
Module: 178
Owner: Administrator
Message:
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields:
Message: Failed to create the backup plan.
--------------------
Error code: 16
Module: 162
LineInfo: 9275a25ed19bb54e
Fields:
Message: Failed to obtain the backup policy.
--------------------

Log Entry Details

Type: Warning
Date and time: 15/12/2009 10:51:00
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: *************
Code: 10,616,865(0xA20021)
Module: 162
Owner: Administrator
Message:
Failed to create the backup plan.
Additional info:
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.
--------------------
Error code: 16
Module: 162
LineInfo: 9275a25ed19bb54e
Fields:
Message: Failed to obtain the backup policy.
--------------------

Could you enlighten me please?

Mar, 12/15/2009 - 09:59
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 3
Commenti: 32

I get this all the time...

Sometimes I need to reinstall the Acronis Agent.
Sometimes I need to restart the MMS and Agent services on the agent computer.
Sometimes I need to remove the computer from AMS and add it again.

Who knows what really is the direct fix but most times I just do it all just for fun since Acronis support is usually no help.

Mar, 12/15/2009 - 17:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello Michael and Ken!

Thank you for opening the thread and for your comments!

This error could have been caused by several reasons, so we will need to take a closer look at  the issue. I would appreciate if you could kindly provide me with following information

  1. The build number of the product
  2. exact sequence of actions that lead to the problem you report, so that we could reproduce it
  3. - Download AcronisInfo
    - Run the downloaded file.

    The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

    This information will allow us to take a closer look at the Acronis product state and logs.

Please kindly contact us directly with the info gathered, it will help us to identify the exact reason of the problem and provide you with the solution.

Thank you in advance for cooperation!

Mer, 02/10/2010 - 19:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 27
Commenti: 1940

If the issue is with Backup & Recovery 10 - no updates for it will be released. Upgrade to version 11 and if issue persists, contact support.

Mar, 06/12/2012 - 16:05