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Backup Files fail

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Hello,

this is my problem :

if I want to backup some files instead disk system owith a backup's task, I have always an error message like this :  

ProtectCommand : Échec de l'exécution de la commande.

Informations additionnelles : 

--------------------

Code d'erreurs : 41

Module : 307

LineInfo : e6792a5ee190ddb3

Champs :  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe

Message : ProtectCommand : Échec de l'exécution de la commande.

--------------------

Code d'erreurs : 29

Module : 307

LineInfo : d63b333701123474

Champs :  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe

Message : LaunchBackupCommand: Échec de l'exécution de la commande.

--------------------

Code d'erreurs : 58

Module : 307

LineInfo : c37471ceffa1826d

Champs : 

Message : Aucun élément de sauvegarde n'a été résolu : « [avfs:/local?C:/Documents%20and%20Settings/guidi/Local%20Settings/Application%20Data/Microsoft/Outlook/,mms::file::dir] ».

I have the same error message for all backup files or folders. I can't backup files or folders with a backup task.

However, it works with a simple backup.

Any idea ?

Thank you.

0 Users found this helpful

Hello SynCad,

Thank you for your post. I will do my best to help you.

Unfortunately it is not clear why this issue occurs. I found your case in our support system and we are currently investigating it.

If you have additional questions about the case feel free to contact me directly.

Please let me know if you need additional assistance.

Thank you.

Hello Anton,

I had the phone support and it seems to be a problem with the task scheduler. I need to upgrade it with "acronis.scheduler.465.exe"

When it will be done, I will inform you.

Regards