Backup Recovery Advanced 11345 cannot restore in Intel Matrix Storage ESB2 ?

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Hello,
When I boot with media cd boot, (last version BackupRecoveryAdvancedWorkstation_s_en.iso), i cannot see my raid0 group.

I see two disk and not one logical disk (raid0). Why ? I cannot restore my backup.

I use HP Workstation XW6600 with one raid0 Intel with 2 hard disk.

Thanks

Gio, 12/03/2009 - 13:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 2991

Hello Sir,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

According to our database, you are eligible for Live Chat support. To find the exact reason of the issue please obtain the below information and contact us via Live Chat service.

To get the access to Live chat service go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat.

Here are the files you should have at hand:

1) Please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.

2)  - Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.
3) Boot from the CD you have created using the ISO file and select the ""0" option (the first boot option) at the program startup. Collect sysinfo output to a flash drive.

We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Gio, 01/21/2010 - 12:35
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