Backup stop working after 2 or 3 sucessfull backups

Thread needs solution
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Beginner
Messaggi: 4
Commenti: 4

Hi,

I have Acronis backup and recovery 10 - virtual edition working for some time, but in the last months i'm having some problems with the backups.

if the physical machine is restarted i can do backups of 2 or 3 virtual machines but after them all backups fail. i've tried different VM's, same VM's, restarting Acronis services, deleting old and creating new backups and it won't work.

If i reboot the server, then again, i can make 2 or 3 backups with success and it start to fails again.

I already reinstalled Acronis, but the problem continues to exist. Im running the build 10.0.13762.

This is the log:

Task 'Portal - Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e21
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 94
Module: 83
LineInfo: 383ffdb092990da7
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Failed to open raw hard disk data file 'L:\VMS\PSMBPORTAL\Portal\Virtual Hard Disks\Portal_fixed.vhd'.
--------------------
Error code: 64
Module: 83
LineInfo: 383ffdb092990d4f
Fields:
Message: An internal error.
--------------------
Error code: 33
Module: 7
LineInfo: e24f93d0b8d8c9c3
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754784
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754784
Message: Unknown Win32 error
--------------------'.

Thanks in advance.
Tiago

Lun, 12/16/2013 - 12:06
0 Users found this helpful
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Messaggi: 7
Commenti: 166

 Hello Tiago,

thank you for posting.

According to the error message, the VSS snapshot fails upon the VM backup and you have to check, that the VSS service as well as the Microsoft Hyper-V VSS writer work stably. Use the diskshadow tool to check the writer, as proposed in step 1.1 of this KB article.

Should you encounter some issues with VSS service, follow instructions in this KB article to troubleshoot them.

If issue cannot be resolved or is not clear, attach the vssadmin log and SnapAPI log as described in the VSS troubleshooting guide, step 3.1.

Thank you,

Dmitry

Ven, 12/20/2013 - 17:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 4
Commenti: 4

Hi,

Thanks for your help.

The first time I tried diskshadow (more in a mode of discovery) I managed to follow the troubleshooting guide, but didnt take notes of what happened (i don't remember that i had found errors though). Now that i was about to use it in a "real mode", i'm getting this error:

"The provider does not support volume shadow copies for this volume in this context.
You must either change the context or add a different volume.
Note that changing the context might cause existing volumes in the shadow copy set to become unsupported."

i'l attach the vss files generated, maybe theres the error and hopefully, the solution.

Also, i'd like to know if the upgrade to the newest version of Acronis might solve this error. Neverthless, i'd like to know prices to a upgrade of the version. Where can i find it?

Best regards
Tiago Duarte

Allegato Dimensione
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Lun, 01/06/2014 - 16:55