Backup succeeds, but log shows failure cos can't eject tape.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 2
Commenti: 1

Hi,
I'm running Backup and Recovery 11 on SBS 2011, and every night the backup succeeds, but says it fails as it fails to eject the tape. Here is the error log.
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 6/16/2012 12:11:35 AM
Backup plan: Backup 6/15/2012 8:45:53 PM
Task: Simple backup (Full)
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Ejecting tapes with backups' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : mms_vs
Message: Command 'Ejecting tapes with backups' has failed.
--------------------
Error code: 6
Module: 336
LineInfo: e2f3e31de6156f5c
Fields: $module : arsm_service_vs
Message: Failed to eject the tape.
--------------------
Error code: 71
Module: 336
LineInfo: 6fe46ca646c74202
Fields: $module : arsm_service_vs
Message: The media is offline.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01500006+0x01500047

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 6/16/2012 1:35:49 AM
Backup plan: [None]
Task: [None]
Code: 20,250,685(0x135003D)
Module: 309
Owner: administrator
Message:
Command 'Ejecting media' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : mms_vs
Message: Command 'Ejecting media' has failed.
--------------------
Error code: 6
Module: 336
LineInfo: e2f3e31de6156f5c
Fields: $module : arsm_service_vs
Message: Failed to eject the tape.
--------------------
Error code: 71
Module: 336
LineInfo: 6fe46ca646c74202
Fields: $module : arsm_service_vs
Message: The media is offline.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01500006+0x01500047

--------------------

The server has a IBM ULTRIUM-HH4 BBNB (1068038546) Tape drive in it. (I believe it's LTO4)
After it fails to eject, it seems to retsart the job after a while (like a good 2 hours) and then it just hangs at 9%. I then have to basically stop the MMS service to even get the job to stop.

Any idea what I can do about this?

Lun, 06/18/2012 - 17:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Messaggi: 7
Commenti: 166

 Hello Robert,

Thank you for posting. I will definitely assist you with this issue.

The latest released build 17438 includes a number of fixes for issues with tapes, among which also the possible reason for the issue you are facing. Here you can check the release notes with the description of all the issues resolved.

If simple installation of the update does not resolve the issue, it can be cause by the corrupted tape database. In this case you might want to recreate the database and tape cash following the steps below. Please beware that this will delete all the information about the existing backups on the tapes and you will be able to access them only after doing a tape scan. Re-attaching a tape-based vault is not possible.

  1. Delete the existing tape-based vaults.
  2. Stop the services Acronis Removable Storage Service and Acronis Managed Machine Service.
  3. Rename or delete the following folders:

Windows XP/2003:

  • Documents And Settings\All Users\Acronis\BackupAndRecovery\ARSM
  • Documents And Settings\All Users\Acronis\BackupAndRecovery\TapeLocation

Windows Vista/7/2008/2008 R2:

  • ProgramData\Acronis\BackupAndRecovery\ARSM
  • ProgramData\Acronis\BackupAndRecovery\TapeLocation
  1. Start the Acronis services and create a new vault.

Please let me know if you have additional questions.

Thank you.

Gio, 06/21/2012 - 17:20
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