Backup tasks failed with error reading from harddisk and bad sectors on harddisk
Hello,
we have problems on one of our servers while trying to make an image of three partitions (e, f + g).
Our system:
Windows Server 2003 Enterprise Edition with SP2 fully patched,
Acronis Backup & Recovery for Server 10 (Build: 10.0.11345) with snapapi512,
enable use VSS, disable the Multi-Volume-Snapshot.
Backup from the other partitions c + d is always successfully!
Why not the backup from e,f +g?
The issue takes place not on every time but more often in the last week.
Anybody who can help me?
Greetings Bernhard
LOG Entry Details (german language)!
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Details
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Typ: Fehler
Datum und Zeit: 12.02.2010 11:19:51
Backup-Plan: Vollbackup E:, F: und G: auf lokale USB-Platte 1:00 Uhr
Task: Inkrementelles Backup
Code: 458.755(0x70003)
Modul: 7
Besitzer: admin@SERVERNAME
Nachricht:
Lesen der Daten von der Festplatte fehlgeschlagen.
Es gibt wahrscheinlich fehlerhafte Sektoren auf der Festplatte.
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Details
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Typ: Fehler
Datum und Zeit: 12.02.2010 11:33:14
Backup-Plan: Vollbackup E:, F: und G: auf lokale USB-Platte 1:00 Uhr
Task: Inkrementelles Backup
Code: 66.038(0x101F6)
Modul: 1
Besitzer: admin@SERVERNAME
Nachricht:
Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Lesefehler.
Fehlercode: 0x70003
Tag: 0x2CBDD167CBCA9516
Lesen des Snapshots fehlgeschlagen.
Fehlercode: 0x10C45A
Tag: 0x14181C22EF45AD47
Für diesen Befehl ist nicht genügend Speicher verfügbar
Fehlercode: 0xFFF0
code = 2.147.942.408 (0x80070008)
Tag: 0xBD28FDBD64EDB8BC
Details
----------------------------------------------------------------------------------------------------------------------------Typ: Fehler
Datum und Zeit: 12.02.2010 11:34:30
Backup-Plan: Vollbackup E:, F: und G: auf lokale USB-Platte 1:00 Uhr
Task: Inkrementelles Backup
Code: 11.863.304(0xB50508)
Modul: 181
Besitzer: admin@SERVERNAME
Nachricht:
Task 'Inkrementelles Backup' fehlgeschlagen: 'Ausführen der Backup- und Recovery-Engine fehlgschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 2
Module: 218
LineInfo: 600f7166ce397da7
Felder: $module : C:\Programme\Acronis\BackupAndRecovery\mms.exe
Nachricht: Ausführen der Backup- und Recovery-Engine fehlgeschlagen.
Hello Oleg, it`s always the G-Partition, which causes the malfunction. Sorry, I`m not able to check this partition actual with the command "chkdsk G: /r". My Line Manager and the chief of the concern aren`t very amused, when more than a hundred user can`t work with this server! So I`m going on with the tool AcronisInfo.exe. For an reporting zip-file please see the attachment. Perhaps it may help you to fix our problem? A few days we haven`t any problems with the backup (E-,F- + G-Part.). But today already for three times! Greetings Bernhard
Hello Bernhard,
Thank you for the provided information.
Acronis Report didn't detect any errors. To give the issue a closer investigation could you please do the following?
1) Please provide us with the log file of the failed operation.
2) Could you please describe in some words the content of the G partition? What kind of files does it contain?
3) Please provide us with SnapAPI log, I am sending the appropriate file to you via Private Messages.
Please rename the snapapi.dll file to snapapi.dll.old located at \Program Files\Common Files\Acronis\SnapAPI\
Download the snapapilog.dll and rename the downloaded file to snapapi.dll. Copy the renamed snapapi.dll file to \Program Files\Common Files\Acronis\SnapAPI\
Reproduce the issue, and get the log file, which will be automatically placed to the root folder of C:\.
Send the log file to us.
We are looking forward to hearing back from you at your earliest convenience.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hello Oleg,
in the attachment there`s the acronis log file of the last failed operation on tuesday (23.2.2010). Actual I`m not able to send you a snapapi log file, cause we`ve had no errors since tuesday. But I think, the error will be back soon (maybe tomorrow, just like last week). The content of the G partition: about 700.000 doc-files 24 GB, about 263 pst files 45 GB, one fox pro database 2 GB about 12.000 files, 164 GB total on Part. G. When the next error takes place, perhaps tomorrow, I´ll sent you the snap api log-file. Kind regards, Bernhard
Hello Bernhard,
Thank you for the provided information.
We are awaiting for the SnapAPI log file, it will help to identify the exact sector that the program fails to handle. Could you please also attach a new log file of the failed operation that corresponds to the SnapAPI log file?
We are looking forward to hearing back from you.
Thank you.
Hello Oleg, now we have the same error as usual. In the attachment are 2 files: the SnapApi-file and the acronis log file. I hope, that you are now able to fix the problem?
Kind regards
Bernhard
Hello Bernhard,
Thank you for the provided information.
To resolve the issue could you please enable Microsoft native VSS instead of the default Acronis VSS? Please see this article on how to do it. After that please see if the issue remains. If the issue still persists, please provide us with the new AcronisInfo file (it should contain the latest log files) and with the new SnapAPI log file.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Hello Oleg, I`m sorry to say that the issue still persists. In the attachment are two new SnapApi log files and the new AcronisInfo file.
Kind Regards
Bernhard
Hello Bernhard,
Thank you for the provided information.
I have redirected the case to the appropriate person, I will update the thread as soon as possible.
Please do not hesitate to ask additional questions if the provided information is not clear.
Thank you.
Hello Oleg, nearly 3 weeks are going on and nothing happens! Isn`t Acronis able to assist me with the problem? What`s the matter? Kind Regards, Bernhard
Hello Bernhard,
Thank you for your patience.
Please perform the below actions and see if the issue remains. Please make sure that you follow these steps carefully.
You may have to change two registry settings. You must always change the first setting. Depending on the configuration of your system, you may also have to change the second setting.
Registry setting 1
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
- On the Edit menu, point to New, and then click DWORD Value.
- Type PoolUsageMaximum as the entry name, and then press ENTER.
- Right-click PoolUsageMaximum, and then click Modify.
- Click Decimal.
- In the Value data box, type 60, and then click OK.
Use 60 as your initial value. If your backup does not succeed, use 40 as your value. If that does not work, you must change the behavior of your backup program to reduce the demand of paged pool. If the value works, you may want to increase the value by approximately 25 percent until the backup does not work. If the backup is unsuccessful, use the second registry setting:
Registry setting 2
- Click Start, click Run, type regedit in the Open box, and then click OK
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
- On the Edit menu, point to New, and then click DWORD Value.
- Type PagedPoolSize as the entry name, and then press ENTER.
- Right-click PagedPoolSize, and then click Modify.
- Click Hexadecimal.
- In the Value data box, type a value of FFFFFFFF, and then click OK.
- Quit Registry Editor.
- Restart your computer.
Hello Oleg, all that registry settings we`ve done a few weeks ago. A few increment. Backups are well done and then - at the latest after 4 days - the same issue remains! Then we do - under the windows system - a chkdsk with searching and rebuild of bad sectors. Then again the Backups are well done up until the same Problem appears. But that`s not a fix! Where is the solution: Downgrade to EchoServer? I don`t hope so. Kind Regards, Bernhard
Hello Bernhard,
Thank you for your response.
Most probably, your system is out of memory resources. Check disk operation and registry editing required a reboot, this allowed to free up the memory. Could you please reboot the system without applying any operation and see if the issue remains?
If the issue is fixed for several days, you can add a memory stick to get rid of the error.
We are looking forward to hearing back from you. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Hello Oleg, our system isn`t "out of memory resources" (see the file attachment) and i know, that registry editing required a reboot (our server gets a reboot on every saturday). This is a production server from german justice and backups must be in well condition, but since we are using ABR for Server 10 on this server we still have the discribed problem and i`m getting the shock of one`s life. With the Echo Server Version we had no such problem.
Under these circumstances we`re now at a point to downgrade to Echo Server, because this was a secure backup software or maybe we have to change the product.
And by the way: where can i find a description how to add a memory (usb-)stick into a server, equipped with Windows 2003 or do you mean memory as ram-module? Is there a manual from acronis? We have 4 GB RAM in the server!
Kind regards, Bernhard
Hello Bernhard,
Thank you for your response.
Certainly, I meant RAM-memory module. If you have an opportunity to add temporally an additional module, your efforts will be appreciated.
We are releasing a new build of Acronis Backup & Recovery 10, I suggest you to wait for the release and to update the software. We expect the new build release very soon.
Please let us know the results.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hello Oleg,
I`ve seen, that for TI Home 2010 there`s a new build (dated 1.4.2010). But when will Acronis release the new build of ABR10?
Kind Regards
Bernhard
Hello Bernhard,
Thank you for taking time to contact us.
We expect the new build release very soon, most probably, this week.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hello Bernhard,
Hello Oleg,
I hope, that the issue is now fixed. Therefore, we did the whole 6 steps that are specified from Marco in the forum article 7495 - http://forum.acronis.com/forum/7495 (#7).
Thanks Marco & Oleg for help!
Kind Regards
Bernhard
Hello Bernhard,
Thank you for sharing the results.
We have recently published an article regarding the encountered malfunction, actually, it contains the same solution posted by Marco (Marco, your help is greatly appreciated).
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hi Oleg ,
I encountered the similiar problem as the rest faced. Do you mind helping me take a look?
I cleared my windows/temp folder from 400+ mb to 80+ mb. when you mention clear, do i clear all?
i have attached the error log file below. I had used the licensed product previously and backup 2 servers perfectly. Now i am experimenting with the trial version before buying. Please advice. If i lack any content or anything, you can contact me
Regards,
Max
Hello Max,
Thank you for posting. Please let me help you with resolving this issue.
There are errors in your log file that indicate an issue either with Acronis low-level drivers responsible for disk operations or errors on the hard drive.
I would recommend to check this article for the solution and if you are still having issues, please contact our Support team directly and include the following report.
Please let me know if you need additional help.
Thank you.