B&R U4 13545 - VSS Fails

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 7

I updated to B&R 13454 yesterday and now all backups are failing the VSS failed error.

Attempting the backup with the "Create snapshots without using VSS" option succeeds.

I have run checkdisk on the volumes in question and it reports no problems.

Here is the error with "Create snapshots using VSS":
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown status.

Error code: 0x9
code = 2,147,754,783 (0x8004231F)
Tag: 0x2AACB7B2AB852AC
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,783 (0x8004231F)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown status.

Error code: 0x9
code = 2,147,754,783 (0x8004231F)
Tag: 0x2AACB7B2AB852AC
Unknown Win32 error

Error code: 0xFFF0
code = 2,147,754,783 (0x8004231F)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754783
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754783
Message: Unknown Win32 error
--------------------

Gio, 05/19/2011 - 15:23
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 88
Commenti: 4769

Hello John,

Thank you very much for your message. Let me help you with this issue please.

I am not sure if you have gone through our main "volume snapshot errors" KB article, but just in case, you can take a look at it here.

Most likely there is a problem with our low-level drivers and I am afraid our Support team will need to investigate it.

I would appreciate if you could collect these 2 reports and get in touch with them:

1. Acronis Report.

2. AcronisInfo report.

Please let me know if you have additional questions.

Thank you.

Ven, 05/20/2011 - 08:33
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