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BR11: Another critical Vsphere Appliance Bug

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If you backup a virtual machine with Acronis Appliance (ESXI 4.1U1) the task will:

1. Create Snapshot and create a 000001.vmdk file
2. mount the 000001.vmdk file to the virtual machine
3. backup the machine
4. delete the snapshot

Problem:
The 000001.vmdk file is still mounted and next time a 000002.vmdk file will be created

Cause:
All VM's will be crashing after some time because you will run out of DataStore space

Workaround:
Use Windows ESXI Agent instead of Appliance. The ESXI agent will delete the snapshot and unmount the 000001.vmdk so it will be deleted aswell....

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snapshotfiles.jpg 487.01 KB
but_no_snapshots.jpg 37.56 KB
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Hello Michael,

Thank you for your post. I will do my best to help you.

Most likely this issue is system specific. I would like to help you with resolving it.

Would it be possible to contact our Support team and provide a detailed description of each step accompanied by screenshots. We will need to reproduce this issue in our testing lab so any additional information will be very useful for us in order to fix this problem.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.