Calendar?!

We moved over to Acronis about 2 years ago, initially it seemed a very good product and worked well, however last year it was plagued with errors and after numerous fraught session with tech support we were told it would be fixed in the next release - which they could not give us a date for other than summer this year :(

Roll forward and we are now on the 'allegedly' new and improved Acronis ECHO 10, having quite a few of our customers using this product I can say without any BS that we currently have about a 50% success rate with overnight backups - not a good place to be :(

It is a daily routine for me now to remote on to customer servers and check who's Acronis backup has failed for no apparrent reason, and it was with some alarm I noticed the date descrepancy ^^

As per the post above each and every installation of Acronis ECHO 10 we have today thinks there are two 1st of November's making today Wednesday the 17th of November 2009 not Wednesday the 18th of November 2009 as it should be, now granted I'm not feeling terribly symathetic to wards Acronis due to the complete aparthy of there sales and support.

But now I'M VERY CONCERNED about the actual quality of there product, lets be honest the calendar is a fairly fundimental part of the product if they can't get that right, and then can't pick that up in there testing - it smacks of a product rushed to market which raises the issue, what else doesnt work properly.

Based our company's experiance - quite alot!

As of 14:29 PM GMT there is no mention of this anywhere other than here on there web site, and nothing in the support forum in Hot issues - where you would expect it to be O.o

I had a chat with our account manager last week and tried to convey the depth of our disatisfaction, and need for some urgent intervention - half way through the conversation I realised it was a case of 'talk to the hand as the face ain't listening' and gave up, his solution, log a technical support call....

So glad I took the time out of my busy day to put my position across and give Acronis the opertunity to be proactive - not!

However I did learn that they had outsourced there support last year and it had been a disaster, although thats not much of a consolation to me...

Sigh, so it's back to logging tech support calls for me...

*UPDATE*

It occurs to me that this coming Tuesday the 1st of December is also Tuesday the 30th of November in the Acronis calendar, will this result in TWO scheduled jobs running...

I beg to differ calendar on the dashboard is not the actual scheduler. Dashboard is more visible though.