Can not Connect to AMS or Local Agent after dormant period

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

0x00AD0003+0x00030002+0x00030411+0x00030411 is the Error Code that I get.

Here is the Rest of the Message.

Code: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF582;

Message: Error: Failed to establish connection.

Code: 196,610(0x30002)
LineInfo: 0xB713EB2315847DDD;

Message: Failed to generate the DH parameters.

Code: 197,649(0x30411)
LineInfo: 0x4F44DF83FEC31339;

Message: PRNG not seeded

Code: 197,649(0x30411)
LineInfo: 0x4F44DF83FEC31339;

Message: BN lib

I do not know why I am recieving this error, but it seems to happen everytime I leave the application alone for a period of a week or more. For instance this last Monday the AMS was working fine, but today on Friday it will not let me contect to the AMS and feeds the above error messages.

Thanks for any help on the this subject.

Ven, 08/27/2010 - 19:33
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello Chris!

Thank you for finding time to join us and report about the issue, we really appreciate it, and we're glad to greet you on Forum!

I have carefully checked the information you've provided and our internal resouces: unfortunately there's no match with any known issue. So the issue requires investigation. Please gather the following information: 

  1. Acronis Info
  2. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Lun, 08/30/2010 - 18:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

I have tried to run the AcronisInfo.exe on the Acronis Management Server (AMS) and it doesn't work.

A command prompt comes up and says:

Running with default parameters.

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

The same thing happened today though. I came in this morning and the application didn't work. I got the same message I orginally posted again, so I restarted the pc and the AMS worked. So, I did my checks then it was left it alone until after lunch. Logged back in and I got the same error message from the AMS application, so I restarted it and it worked again.

I have given up on your customer support team because they are not knowledgable about the software they provide support for. That is why I have resorted to the forums. I can read therefore I have already read through your knowledge base. I don't need someone else to regurgitate the information I have already read through.

Ven, 09/03/2010 - 18:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 27
Commenti: 1940

Seems that openssl can't do something with .rnd file, godknowswhere it's supposed to be (c:\ ? service user or user "documents" directory?) weird permissions? Windows doesn't let strangers without elevated privileges ('run as administrator ) to create files in C:\ root?
http://www.openssl.org/support/faq.html#USER1

Ven, 09/03/2010 - 21:29