Can't backup one virtual machine - Backup and Recovery 10 - Virtual Edition

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 6
Commenti: 18

I have a 2008 Standard x64 server that has four virtual machines.

All virtual machines backup fine except for one. This virtual machine is a 2008 R2 Enterprise X64 machine.

Here is the error I'm receiving:

1 Information 8/22/2010 7:43:37 PM Accessing VHD file snapshot 'D:\Hyper V\Virtual Hard Drives\BES01.vhd'...
2 Information 8/22/2010 7:43:38 PM Attempting to create a multi-volume snapshot.
3 Information 8/22/2010 7:43:38 PM Adding 'D:\Hyper V' to multi-volume snapshot...
4 Information 8/22/2010 7:43:38 PM Adding 'D:\Hyper V' to multi-volume snapshot...
5 Information 8/22/2010 7:43:38 PM Adding 'D:\Hyper V\Virtual Hard Drives\BES01.vhd' to multi-volume snapshot...
6 Information 8/22/2010 7:43:38 PM Setting up the 'use VSS' option...
7 Information 8/22/2010 7:43:38 PM VSS component is included in the multi-volume snapshot: [writer class='66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE', writer instance='00000000-0000-0000-0000-000000000000', component name='670624B9-7970-4301-B6A6-E34266497D8E'].
8 Error 8/22/2010 7:45:13 PM Failed to open raw hard disk data file 'D:\Hyper V\Virtual Hard Drives\BES01.vhd'.
Additional info:
--------------------
Error code: 94
Module: 83
LineInfo: 383ffdb092990da7
Fields:
Message: Failed to open raw hard disk data file 'D:\Hyper V\Virtual Hard Drives\CISBES01.vhd'.
--------------------
Error code: 64
Module: 83
LineInfo: 383ffdb092990d4f
Fields:
Message: An internal error.
--------------------
Error code: 33
Module: 7
LineInfo: e24f93d0b8d8c9c3
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------
9 Error 8/22/2010 7:45:13 PM Source is not selected. The operation has been terminated.
Task 'BES01 - Full backup' has failed on machine 'xxxxxxxxxxx.domain.local'.

Lun, 08/23/2010 - 01:11
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

 Hello Jason!

Thank you for reporting about the issue! I understand your concern and will be glad to assist you. 

Unfortunately there can be several reasons for this problem, so the isue requires investigation. Could you please gather the following information? 

  1. Acronis Info from the host machine
  2. Event logs (Start -> Run -> eventvwr.mcs) from the host machine in *.evtx format (System + Application)
  3. Acronis Report from the host machine
  4. D: drive pecularities (is it a local drive/NAS drive/cluster shared, etc.)
  5. Where HVDs that can be successfully backed up are located

Send this information to us either by submitting a support request or attaching them to your Private Message to me. It will help us to localise the issue and provide you with an appropriate solution. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you! 

Thank you!

Lun, 08/23/2010 - 13:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 6
Commenti: 18

I couldn't ever get the reports to run. The report collector would actually crash. This was before we updated to the latest build, but the backup is still doing the same thing. Haven't tried running the report collector this time around. The odd thing is, is if I turn off the virtual machine, it backs up fine?

Ven, 10/01/2010 - 04:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Dear Jason!

Thank you for your comment and for keeping us posted, I appreciate that.

Looks like some running processes prevents our product from making a Snapshot - thus it reports that the target virtual machine drive location is unreachable. Unfortunately without the diagnostic information it is still hard to say what exactly is preventing us from the backup, so I'd appreciate if you could follow the instructions in my previous comment. Should the Reports fail to run, please gather manually in addition to Event logs D: drive pecularities and location of HVDs that can be successfully backed up: 

  1. Windows System Information
  2. Logs from the C:\Documents and Settings\All Users\Application Data\Acronis

Thank you once again for your cooperation!

We're waiting for news from you!

Lun, 10/04/2010 - 05:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 5
Commenti: 14

Hello

I have similar error too.

Log Entry Details

Type: Error
Date and time: 3/22/2011 12:07:40 AM
Backup plan: GFS
Task: www2 - Daily backup
Managed entity type: Virtual machine
Managed entity: www2
Machine: esx2-VA
Code: 11,863,304(0xB50508)
Module: 181
Owner: Administrator@BACKUP
Message:
Task 'www2 - Daily backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 94
Module: 83
LineInfo: 1b5da992938b2b7f
Fields:
Message: Failed to open raw hard disk data file '[SAS_LUN4] www2/www2.vmdk'.
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'AttachHardDisk' has failed. Reason: Failed to add disk scsi2:1..
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x0053005E+0x00530040

*****************

Second vm errors:

Log Entry Details
Type: Error
Date and time: 3/22/2011 8:23:05 PM
Backup plan: Backup 3/22/2011 8:20:03 PM
Task: ogrenci_db - Simple backup
Managed entity type: Machine
Managed entity: esx1-VA
Machine: esx1-VA
Code: 11,863,304(0xB50508)
Module: 181
Owner: root
Message:
Task 'ogrenci_db - Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 94
Module: 83
LineInfo: 1b5da992938b2b7f
Fields:
Message: Failed to open raw hard disk data file '[SAS_LUN2] ogrenci_database/ogrenci_database.vmdk'.
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'AttachHardDisk' has failed. Reason: Failed to add disk scsi2:1..
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x0053005E+0x00530040

*************

What can I do for backup these machines?

Mar, 03/22/2011 - 19:48
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 88
Commenti: 4769

Hello Ercan,

Thank you for your message and welcome to our forum. I will definitely help you with resolving this issue.

It occurs because there is not enough free space on the data store for the virtual machine snapshot. Acronis Backup & Recovery 10 ESX Virtual Appliance uses VMware APIs to create a snapshot, and the free space available on the data store should be at least the size of the largest virtual disk of the virtual machine that fails to be backed up.

To resolve this issue, increase free space on the data store where the virtual machine is located.

As a workaround, you can also install Acronis Backup & Recovery 10 Agent for Windows or Linux on the virtual machine in question, and back it up by connecting directly to it and creating a backup plan, or by adding it to Acronis Backup & Recovery 10 Management Server and applying a policy to it.

If the provided solution does not help, collect Virtual Appliance logs and contact our Support team directly so that we can assist you.

Please let me know if you have additional questions.

Thank you.

Mer, 03/23/2011 - 08:57
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 2

Hi.

I'm having the same problem when backing up some virtual servers on ESX. The error I'm getting is:

Failed to open raw hard disk data file '[SATA_DS] FILESERVER/FILESERVER_1-000002.vmdk'.

Additional info: 

--------------------

Error code: 94

Module: 83

LineInfo: 1b5da992938b2b7f

Fields: 

Message: Failed to open raw hard disk data file '[SATA_DS] FILESERVER/FILESERVER_1-000002.vmdk'.

--------------------

Error code: 64

Module: 83

LineInfo: c7610e0a857bed85

Fields: 

Message: Awaiting task 'AttachHardDisk' has failed. Reason: Failed to add disk scsi2:2..

this vdmk file is 544 GB in size, and the datastore containing this virtual server has 1,1 TB free space.

This is the other error given after the one above:

Cannot find a partition with path '\comp_emu(vm:4219888e-acf6-8b46-92ef-276e49a4a13c?type%3dvmwesx)\hd_emu(2)'.

Thanks in advance.

Mer, 09/07/2011 - 06:39