Can't make any backup

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Beginner
Messaggi: 1
Commenti: 1

Hello,

I got acronis backup & recovery 10 advance workstation with UR and i got problem to make any backup, i install on my PC - Acronis License Server and managment console, on remote PC Agent for Windows, Try Monitor and Universal Restore, when i connect to remote PC from my managment console i click on "Back up", i choose volumne ( C drive ) to back up and i choose "where to back up" ( i try it everything - usb drive, network location, drive D, acronis secure zone) and I press OK to start it, after ~10s i have screen with error (attach file show that), could anyone tell me what I'm doing wrong? i really don't know why is like that :/

Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.

Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready

Error code: 0xFFF0
code = 2,147,942,421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------

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Mer, 11/24/2010 - 10:32
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Commenti: 4769

Hello John,

Thank you for your message and welcome to the forum. I will certainly help you with this issue.

There are many reasons for it, starting from errors on the hard drive to problems with our low-level drivers.

I would recommend the following KB article for a list of known fixes and if they do not help, please collect this report and contact our Support team for additional investigation and troubleshooting.

If you have additional questions, please let me know.

Thank you.

Mer, 11/24/2010 - 11:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

Hello Anton,

thanks for help, i find it why thats happend,

i just had to change one option in back up plan in "volumne shadow copy service" from using to without, and now its fine

check a attachments file

Thank you.

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Mer, 11/24/2010 - 14:00