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Can't restore old TIB files

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When I go to the restore screen and try and select the older TIB backup image it will not show me the files to choose. I also have tried the verify option and it says the TIB file is invalid. Any ideas? Thanks

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Hello Steven,

Thank you for using Acronis software.

If the validation results into an invalid archive, then it seems to be a corrupted archive.

In some situations, it helps to copy the file to a local drive. However, if this does also not help, the chance to get the data is minimal. Can you open the TIB archive by double-click?

For other possible troubleshooting steps, please follow this article from our knowledge base.

I checked your account and could see that you have valid support subscription. As result, I have done the upgrade to the new launched Acronis Backup & Recovery 11.5. You can download and upgrade if you want.

Please let me know if you have additional questions.

Thank you.