Salta al contenuto principale

Can't see external USB 2.0 Drive from Local Host on a new Dell Latitude E5440 Laptop

Thread needs solution

I have some new laptops from Dell they are Latitude E5440. When I boot to my Acronis disc and the console loads it sees the local hard drive information but it does not see the external drive that I want to back the image up to. I though the drive was bad tried another drive same results. I then tried booting to a new Dell work station to test the external drive and Acronis is seeing the drive with no problems. Is there an option in the Bios that is stooping the external drive from being shown? Thanks

0 Users found this helpful

Hello Dave,

Most likely the problem is caused by lack of needed for your USB port drivers in Acronis bootable media.

As far as I see you are using Acronis Backup and Recovery 11 which hasn't been updated for more than two years. As a result the bootable media doesn't contain up-to-date drivers.

As a workaround you can create a WinPE-based bootable media and add there needed drivers or you might want to consider upgrading to Acronis Backup 11.5.

Thank you.