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Citrix VM environment Support

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Hi Everyone,

I tried to perform offline - P to V on citrix VM guest as target, however, the boot media of V10 failed to boot up, it stuck in the loading screen.

The VM gues it "Windows 2003 x32"

Does it support Citrix environment?

If yes, how can I get it work?

Thanks in advance!!

0 Users found this helpful

Hello Roy,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
Please make sure that you are using the latest build of the program #11345. You can find out the build number by selecting "Help" option, "About".
Acronis Loader of Acronis Backup & Recovery 10 Build 11133 or lower is incompatible with Xen-based virtual machines (e.g. Virtual Iron). The issue does not occur with Acronis Backup & Recovery 10 Build 11345 or higher.
You can learn more on how to download the latest build here. Install the latest build, recreate Acronis Booting Media and see if the issue remains.
Also you can download the appropriate file to create  Acronis Booting Media after logging in to your account. You can find the information on how to download the appropriate ISO file in this article. Please see this article on how to burn an ISO file to a CD disk. 
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.