Compatibility issue with SBS 2008?

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I keep getting this error message when trying to install Acronis Backup and Recovery SBS edition>

Code: 06442528
Line tag: 0x22896658l69721ea1l
Message: Internal error

Suberror
Code: 01008
Line tag: 0xbd28fdbdl64edb8bcl
Message: An attempt was made to reference a token that does not exist

HELP!?

Mar, 12/15/2009 - 07:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

Dear Idris!

Thank you for reporting about the issue and for specifying the error.

Unfortunately it is still difficult to say what exactly caused the issue, so we will need to take a closer look at the problem. Could you please kindly specify me in addition:

  1. Please provide us with the exact sequence of actions that lead to the problem you report, so that we can reproduce it.
  2. 1. Launch the product installation file
    2. Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
    3. Select the path for extracting the component and click Save
    4. Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.
    For example: msiexec /i D:\AcronisFolder\AcronisTrueImage.msi /l*v C:\log-name.log
    5.Reproduce the problem and send us the log file created during the installation

    Please note that if there are any spaces in the path&msi-name then you need to put it in quotation marks.-

  3. Please follow the below instructions in order to create a Windows system information file on your machine; it will help us investigate the problem more thoroughly:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send us the saved file.

Please kindly contact us with the information gathered, we will review it and provide you with a solution!

Thank you in advance for cooperation!

Mar, 01/12/2010 - 20:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

 Hello Tom!

Welcome to our Forum!

As I already mentioned, this issue can be caused by several reasons, so there's no common solution, and every case should be investigated separately. 

Please gather the information requested and send it directly to support - this will speed up the process of resolving the problem! 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you! 

Thank you!

Ven, 08/20/2010 - 16:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 4769

Hello Simon,

Welcome to the forum and thank you for posting. I will do my best to help you.

In order to resolve installation logs we will need the following two logs:

1. AcronisInfo report.

2. .msi log.

If you need immediate technical support please contact our Support team directly with the same reports. We also have a KB article that has some suggestions to resolve installation issues.

Please let me know if you have additional questions.

Thank you.

Mer, 03/23/2011 - 09:53
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