Error on Applying to Policy after License Migration

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

I'm getting the below error while applying the policy on a client. Error says failed to connect, but i can connect to client from AMS and run a manual backup. I need a Fix asap. My Build is 10.0.11345.

Log Entry Details
Type: Warning
Date and time: 10/31/2010 10:33:47 AM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine:
Code: 11,665,415(0xB20007)
Module: 178
Owner:
Message:
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields:
Message: Failed to create the backup plan.
--------------------
Error code: 34
Module: 162
LineInfo: 5ff111dc99e03d2b
Fields:
Message: Failed to create the archive.
--------------------
Error code: 17
Module: 161
LineInfo: b320396adfe3b43
Fields: IsReturnCode : 1
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields:
Message:
--------------------
Error code: 3
Module: 173
LineInfo: 90fb8a255b1df57d
Fields:
Message: Error: Failed to establish connection.
--------------------
Error code: 20
Module: 4
LineInfo: 4d5187f54acfdaee
Fields:
Message: Authentication has failed.
--------------------
Error code: 1078
Module: 3
LineInfo: a3cdb7a26e18c8d9
Fields:
Message: Authentication has failed.

Dom, 10/31/2010 - 08:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 1

The issue started happening after we moved the licenses from old to new server.

The below KB was followed to move licenses (provided by Acronis tech)..Need help very urgently. No backup jobs are able to run....

http://kb.acronis.com/content/8338

Dom, 10/31/2010 - 09:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 8

I'm having the same issue, but we did not migrate from an old license server, we're just in the process of the initial setup. I guess that this is caused by some permission problems, but I did not find any documentation that explains the permissions between the daemons, servers and nodes.

(our build is 10.0.12497)

Gio, 11/11/2010 - 10:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 88
Commenti: 4769

Hello all,

Thank you for posting. I will definitely assist you.

Gurpreet,

This issue is likely caused by connectivity issues. I would recommend to delete the Acronis Storage Node from the AMS and re-add by using the I.P. address. Please check this link for additional instructions. If this does not help please collect this report and contact our Support team so that we can assist you with resolving this problem.

Roland,

Unfortunately it is difficult to say what exactly is happening in your system because there are no logs. Please send me a private message with this report or if you need immediate assistance you can always get in touch with our support representatives.

Please let me know if you have additional questions.

Thank you.

Lun, 11/15/2010 - 13:22
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