Salta al contenuto principale

Error in installation 06442537 and Servicename

Thread needs solution

Hi,

I have the 06442537 Error. I read the other thread already but I have another Problem. There was a version of True Image installed and left 2 services behind:
- Acronis Remote Agent
- Acronis Scheduler 2 Service
The problem is the former Admin deleted the services from the registry and the corresponding files (but after restarts these services persist) -> so when I type:
sc delete "Acronis Remote Agent" it tells me that this is no installed service, which is true as I guess this is not the servicename. Can anyone provide me with the servicenames for both these services? Thank you!

0 Users found this helpful

Hello Storm,

Welcome to the forum and thank you for posting. I will definitely help you.

To get rid of the services please use our clean up utility. After that, if you are still having issues, I would really appreciate if you can collect this report and send it to me.

To understand the reason for the installation issue, please provide me with this log.

Just in case, if you need immediate assistance, you can always contact our support directly.

Let me know if you have additional questions please.

Thank you.