Error while updating to new built.
Hi,
Saw today there is a new built of BR10 Workstation. Downloaded the update and started the installation. The installation ask me my serial key for BR10 and since I don't have one for Universal Restore I did "Next".
When I get to the screen where I can click on the update button i get this error. (See image with this post)
Martin.
Uninstall everything (True Image and ABR if any) with revo uninstaller (www.revouninstaller.com). reboot and then install the product again, it should work ;)
The build I currently have is : 10,287.
I have the BR 10 Workstation (upgrade)
And no I don't have the UR.
Won't I lose all my settings if I uninstall and re-install again?
Martin
Won't I lose all my settings if I uninstall and re-install again?
You shouldn't as the task scripts don't get deleted with an uninstall, but if you want to be on the safe side, you can always copy the scripts.
Yours' are probably living at %path%\Users\All_Users\Local Settings\Acronis\ABR10\scripts. If you installed for single user then look under your user name rather than ALL_USERS. If you are running XP then look in the Documents and Settings folder rather than a User folder.
From the Release Notes for build 11,105:
Please note that in order to update ABR 10 components keeping all previous settings, tasks, policies and vaults it is recommended to install the update build without uninstalling the previous build.
From the Release Notes for build 11,105:
Please note that in order to update ABR 10 components .....
Well there you go, proof that the up to date manual should always be read, before making pronouncements.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Martin,
It looks like you have forgotten to enter the license for the previous version, for the copy of the product you are upgrading to Acronis Backup & Recovery (for example, for Acronis True Image Echo Workstation).
You should insert the licenses in the following order:
1) Enter the serial number for Acronis Backup & Recovery;
2) A second serial number box will appear under the first one, you will be asked to enter the serial number for the copy of the product you are upgrading to Acronis Backup & Recovery. So, please specify an old serial number you own.
Thank you.
Hello all,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Martin,
It looks like you have forgotten to enter the license for the previous version, for the copy of the product you are upgrading to Acronis Backup & Recovery (for example, for Acronis True Image Echo Workstation).
You should insert the licenses in the following order:
1) Enter the serial number for Acronis Backup & Recovery;
2) A second serial number box will appear under the first one, you will be asked to enter the serial number for the copy of the product you are upgrading to Acronis Backup & Recovery. So, please specify an old serial number you own.
Thank you.
Hello Oleg,
When I installed BR10 for the first time, the installation asked me for my BR10 serial number and the old serial number. But, when I try to install the new build, all it asked are my current BR10 serials and the serial for UR (I don't have this option). The install never asked me for my old serial for the update.
By the way I used my TrueImage Workstation 9.1 serials to install BR10.
Martin.
Sometimes it happens. It looks like it cashed the serial key when you installed the product for the first time
Hello Martin,
Thank you for your response.
Hello Oleg,When I installed BR10 for the first time, the installation asked me for my BR10 serial number and the old serial number. But, when I try to install the new build, all it asked are my current BR10 serials and the serial for UR (I don't have this option). The install never asked me for my old serial for the update.
By the way I used my TrueImage Workstation 9.1 serials to install BR10.
Martin.
I have sent my request via PMs.
Thank you.
Hi,
i have the same problem like Martin.
When installing the new build, the serials for BR10 and UR are prefilled. But there is no possibility to enter the update serial.
The update fails with the error posted above.
Benjamin
Hello Benjamin,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
The account under which you have logged in to this forum doesn't contain any records about the licenses. Could you please register the licenses (the Upgrade license and the serial number for a previous version) under your account and let me know about it via Private messages?
Thank you.
Hi,
this thread seems to hang without happy end :-)
I have the same problem with updating: B&R _not_ Advanced WKS, with UR, from german 10273 to 11105, error message as shown in first post. OS is Windows 7 RTM.
BR Version 10273 was installed as an upgrade from TI Echo WKS (with UR), all serial numbers are registered. The update procedure 10273 to 11105 shows the 'old' serial numbers (10273) preset for B&R as for UR. In earlier days the serial number remained untouched from build to build over the main version's life time. If that policy ist unchanged, there are no newer serial numbers. I have only these 'old' serial numbers (B&R, UR 10273). But that ends in the above error message.
If I enter the 'very old' serial number (TI Echo WKS) the process will quietly not proceed (serial number too short?).
After MudCrab's advice (post #5) I didn't try to install 11105 after deinstalling 10273.
Joe
Hello Joe,
Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
The initial issue has been resolved via PMs, Martin confirmed it. Benjamin promised to contact us later with the account information.
If you still need the assistance in resolving the issue, please let me know about it via PMs.
Thank you.