ESXi Error

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Hi Everyone,

I have encountered this issue on ESXi Server.

There are three (3) Virtual Machines in the ESXi Server. The first machine was able to backup and validate successfully but the other two (2) Virtul Machines failed to backup. The agent is installed on-host. The product is ABR10 build 13762.

Here are the errors:

ESXi - mcg-fs01.makati.gov.ph VM

Log Entry Details

Type: Error
Date and time: 11/28/2011 5:59:34 PM
Backup plan: Backup 11/28/2011 5:09:57 PM
Task: mcg-fs01.makati.gov.ph - Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: root
Message:
Task 'mcg-fs01.makati.gov.ph - Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e21
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf7
Fields:
Message: Failed to open the virtual machine ([datastore1 (4)] mcg-fs01.makati.gov.ph/mcg-fs01.makati.gov.ph.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A general system error occurred: Protocol error from VMX..
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x00530067+0x00530040

Log Entry Details

Type: Error
Date and time: 11/28/2011 5:59:34 PM
Backup plan: Backup 11/28/2011 5:09:57 PM
Task: mcg-fs01.makati.gov.ph - Simple backup
Code: 5,439,591(0x530067)
Module: 83
Owner: root
Message:
Failed to open the virtual machine ([datastore1 (4)] mcg-fs01.makati.gov.ph/mcg-fs01.makati.gov.ph.vmx).
Additional info:
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf7
Fields:
Message: Failed to open the virtual machine ([datastore1 (4)] mcg-fs01.makati.gov.ph/mcg-fs01.makati.gov.ph.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A general system error occurred: Protocol error from VMX..
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00530067+0x00530040

ESXi - MCG-RESTOREDB VM

Log Entry Details

Type: Error
Date and time: 11/28/2011 5:59:36 PM
Backup plan: Backup 11/28/2011 5:11:35 PM
Task: MCG-RESTOREDB - Simple backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: root
Message:
Task 'MCG-RESTOREDB - Simple backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e21
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf7
Fields:
Message: Failed to open the virtual machine ([datastore1 (4)] MCG-RESTOREDB/MCG-RESTOREDB.vmx).
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dccd
Fields:
Message: Cannot back up the running virtual machine because it has independent disks or disks attached in the physical compatibility mode. To back up the machine, either stop the machine or install Agent for Windows or Agent for Linux on the machine.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00DA0002+0x00530067+0x00530067

Log Entry Details

Type: Error
Date and time: 11/28/2011 5:59:36 PM
Backup plan: Backup 11/28/2011 5:11:35 PM
Task: MCG-RESTOREDB - Simple backup
Code: 5,439,591(0x530067)
Module: 83
Owner: root
Message:
Failed to open the virtual machine ([datastore1 (4)] MCG-RESTOREDB/MCG-RESTOREDB.vmx).
Additional info:
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf7
Fields:
Message: Failed to open the virtual machine ([datastore1 (4)] MCG-RESTOREDB/MCG-RESTOREDB.vmx).
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dccd
Fields:
Message: Cannot back up the running virtual machine because it has independent disks or disks attached in the physical compatibility mode. To back up the machine, either stop the machine or install Agent for Windows or Agent for Linux on the machine.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00530067+0x00530067

Lun, 11/28/2011 - 11:24
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