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Failed to backup to tape

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Hello,

I have acronis B&R 10 and it failed to backup the 2003 server to tape.

I got an error message during the backup processing (it was around 2%): "Failed to write data to the backup file". The tapes are free and can be recognized by RSM.

Any ideas?

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Hello Cathy,

Thank you for posting and welcome to the Acronis forum. I will do my best to assist you with this issue.

I apologize for the inconvenience but I/O errors need to be investigated. Please take a look at this troubleshooting guide just in case and kindly contact our Support team with the AcronisInfo report.

Please let me know if you have additional questions.

Thank you.

I have followed the instructions in the guide, but the problem is not solved yet. :(

Does B&R 10 support tape autoloader device? ?

Hello Cathy,

Thank you for replying.

If the problem is not solved yet please contact our Support team directly so that we may help you without spending too much of your time.

Autoloader devices are supported and if you have any issues with this please check this article for the solution.

Let me know if you need additional assistance please.

Thank you.