Salta al contenuto principale

Failed to get backups

Thread needs solution

Hi All,

I am currently using Acronis Backup & Recovery 11 Advanced Workstation Upgrade (build: #17440) bootable media to backup our Dell Latitude E5420 laptop. This has been working fine until today where when I try to proceed with the back I am getting the below errors;

Error Code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_glx_pic
Message: ProtectCommand: Failed to execute the command.

Error Code: 1
Module: 149
LineInfo: 15b308bfdeeeba3
Fields: $module : disk_bundle_addon_glx_pic
Message: Invaild parameters were specified.

0 Users found this helpful

Hello IT Helpdesk,

Thank you for posting.

Most likely this issue occurs because of the serial number which was used in the product to create this specific bootable media. Could you please download the same bootable media from your Acronis web-account and if it works, please send me a private message with the serial number that you are using on this machine.

Please let me know if you have additional questions.

Thank you.