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Failed to install Acronis Backup Recovery Advanced Server 10

Thread needs solution

I tried to install acronis since two days but i can't , i have this error :
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Erreur
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Impossible de se connecter à 'localhost'.
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Détails
Code : 11 337 731(0xAD0003)
LineInfo: 0x90FB8A255B1DF657;

Message : Erreur : Echec de l'établissement de la connexion locale à Acronis Service de la machine gérée. Assurez-vous que le service est installé et que son état est Démarré.

Code : 196 610(0x30002)
LineInfo: 0x37819FD1E1F7A61A;

Message :

Code : 65 520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8BC;

Message : Le fichier spécifié est introuvable

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Print_Screen_Acronis.png 847.81 KB
0 Users found this helpful

Hello Souleymane Tamba,

I would like to welcome you to our forum and thank you for posting. I will definitely help you with this issue.

There are several causes for this error message. Either, the Acronis Managed Machine Service is not started (it is responsible for backups), or, it is trying to start but fails for some reason.

Please provide me with additional information:

1. Navigate to the Services menu (press start, type services.msc and press ok) and check if this service is started as well as let me know which user it is installed under. A screenshot of the services window actually would be much better, you can send me a private message with it.

2. When you boot your machine, do you get a tray notification (red triangle) saying that the Managed Machine Service is unavailable? Does it go away at all?

3. Please generate this report and you can also send it to me via a private message.

Should you need immediate assistance, you can always contact our Support team directly.

If there is anything else I can do, please let me know.

Thank you.

Thank ,
I send you a screenshot and the report . I want to tell you that this error appear during the installation , so the installation is not finished and i can't find the Acronis Managed Machine Service in the local machine , i think its normal.

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38381-90910.zip 2.28 MB
38381-90913.zip 1.71 MB

Hello Souleymane,

Thank you for getting back to me.

I really appreciate the provided detailed screenshots of the installation process. Everything is more clear now.

What happens in your case is the following. During the installation you try to add the Acronis Storage Node component to the Management Server which is responsible for managing computers. You will need to either, install the Management Server on this machine or to select another computer with the Management Server.

I understand that the error is not very clear, I will forward an enhancement request for this.

Please let me know if you have additional questions.

Thank you.

Thank you again , i uninstall all the progam , reboot the computer, I install without the Acronis Storage Node but i have the same error if i launch the Acronis Manage Machine .
I send again this error :

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38444-90934.png 379.82 KB

Hello Souleymane,

Thank you for replying.

This issue is caused by the lack of Acronis Agent for Windows. If am not mistaken, you did not install it. The Agent for Windows (running as Managed Machine Service) is responsible for backup operations.

I would recommend to check the following installation guide for more detailed information.

I would really appreciate if you can get back to me in case you need additional questions.

Thank you.