File Backups failing due to a GetFileInfo error with mms.exe

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Messaggi: 1
Commenti: 1

Please help. My system image backups are completing, but my file backups wont even start. I read on some of the other forums that there is a SNAPAPI glitch that could cause this. Any input would be appreciated. Thanks
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Log Entry Details
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Type: Error
Date and time: 1/25/2011 5:10:39 PM
Backup plan: Full System Weekly File Backup
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Administrator@PBCWATT-VOIP2
Message:
Task 'Full backup' failed: 'GetFileInfo call of FileManager failed.
Additional info:
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bc7e7
Fields: IsReturnCode : 1, $module : D:\Acronis\BackupAndRecovery\mms.exe
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 5
Module: 154
LineInfo: 9a79f20828bcb41
Fields:
Message: GetFileInfo call of FileManager failed.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21f994
Fields: IsReturnCode : 1
Message: Error occurred while opening the file.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x009A0005+0x009A0005+0x00040007

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Mer, 01/26/2011 - 01:42
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Forum Star
Messaggi: 24
Commenti: 3268

Hello Victor,

Thank you for finding time to report about the issue. I understand how inconvenient the situation is, and will be glad to assist you.

This issue's important for us, and we would like to have all the information stored in one place. Since this problem has already being discussed in this thread, we'd appreciate if you could kindly proceed posting your comments in the specified topic. The problem's already been address there.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mer, 01/26/2011 - 19:11