Notebooks - HP ProBooks 6450b with Intel 82577LC ethernet card

Hello James,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will do my best to help you.

As far as I understood your Win PE bootable media cannot recognize the NIC. Unfortunately you haven't specified the WinPE version, but if you're using the 3.0 version, there are 3 ways to fix the issue: 

• Create a WIM image with Acronis Backup & Recovery 10, and manually add drivers to it as described in Microsoft TechNet Article: Add Device Drivers to an Offline Windows Image. Then create an ISO image from WIM image as described in Microsoft TechNet Article: Walkthrough: Create a Custom Windows PE Image.
• You can try to add drivers to a running WinPE image using drvload.exe. See this Microsoft TechNet article.
• Use Windows PE 2.0/2.1 instead of Windows PE 3.0. Acronis Backup & Recovery 10 correctly works with these versions of Windows PE, and will add drivers to WIM/ISO image automatically. See also Acronis Backup & Recovery 10: Using Acronis Media Builder to Build WinPE with Acronis Plug-In.

You can find more details in this KB article.

Should the issue remain, please open a support request with the description of the exact sequence of steps performed, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I am using windows pe 3.0.
The model number and manufacture is Intel 82577LC Network Card .
If I create the custom PE cd how would I be able to insert the Acronis imaging software?

I thought the imaging tool was design to do that ? To create the boot able CD.
I have done this for other network cards and had no issues.

Thanks for the help