Online vault won't show Free Space: shows "Loading..." forever
I'm trying out the ABR11 Online trial.
* ABR 11.0.17440 is installed on a 2008R2 Standard domain-based server.
* Within ABR, I have created the online vault successfully using my credentials.
* I can confirm via the web login (same credentials) that my used quota is: 0 MB / 2097152 MB
There is no AV software on this server, Windows firewall is disabled, and this server has complete outbound access through the perimeter firewall.
Problem: When I attempt to "Backup Now" and choose the online backup location or simply view the Vault, I get a "Loading..." message with the spinning indicator and it stays like that indefinitely, so that I cannot proceed.
While the program is attempting to get the Free Space of the online vault, I found that the Application Log was getting a series of events of this type:
Log Name: Application
Source: Acronis Backup and Recovery 11 Agent Core
Date: 7/27/2012 1:31:02 PM
Event ID: 1
Task Category: (295)
Level: Information
Keywords: Classic
User: N/A
Computer: servername.mydomain.com
Description:
Error code: 2
<?xml version="1.0" encoding="UTF-8" ?>
AQIAJwEqL4H6jA0eylRoZSBvcGVyYXRpb24gd2FzIGludGVycnVwdGVkIGR1ZSB0byBhIHByb2JsZW0gd2l0aCBuZXR3b
3JrIGNvbm5lY3Rpb24gdG8gdGhlIHJlcXVpcmVkIGZpbGUuIFRpbWUgdHJ5aW5nIHRvIGNvbm5lY3QgdG8gdGhlIGxvY2F0aW9uOiAz
MCBzZWNvbmRzLgAkbW9kdWxlAEFkaXNrX2J1bmRsZV92cwAALgOYABc0RIJMBS5rVGhlIGNlcnRpZmljYXRpb24gc2VydmVyIGlzI
HVuYXZhaWxhYmxlLgAkbW9kdWxlAEFkaXNrX2J1bmRsZV92cwAAIAOYABg0RIJMBS5rQ291bGQgbm90IGNvbm5lY3Q6IE5vIGNvbm5lY3R
pb24gY291bGQgYmUgbWFkZSBiZWNhdXNlIHRoZSB0YXJnZXQgbWFjaGluZSBhY3RpdmVseSByZWZ1c2VkIGl0Lg0KACRtb2R1bGUAQWRpc2tfYnV
uZGxlX3ZzAAA=
Event Xml:
1
4
295
0x80000000000000
689
Application
servername.mydomain.com
Error code: 2
<?xml version="1.0" encoding="UTF-8" ?>
<Message>
<FullError>
AQIAJwEqL4H6jA0eylRoZSBvcGVyYXRpb24gd2FzIGludGVycnVwdGVkIGR1ZSB0byBhIHByb2JsZW0gd2l0aCBuZXR3b3JrIGNvbm5
lY3Rpb24gdG8gdGhlIHJlcXVpcmVkIGZpbGUuIFRpbWUgdHJ5aW5nIHRvIGNvbm5lY3QgdG8gdGhlIGxvY2F0aW9uOiAzMCBzZWNvbmRzLg
AkbW9kdWxlAEFkaXNrX2J1bmRsZV92cwAALgOYABc0RIJMBS5rVGhlIGNlcnRpZmljYXRpb24gc2VydmVyIGlzIHVuYXZhaWxhYmxlLgAkbW9k
dWxlAEFkaXNrX2J1bmRsZV92cwAAIAOYABg0RIJMBS5rQ291bGQgbm90IGNvbm5lY3Q6IE5vIGNvbm5lY3Rpb24gY291bGQgYmUgbWFkZSBi
ZWNhdXNlIHRoZSB0YXJnZXQgbWFjaGluZSBhY3RpdmVseSByZWZ1c2VkIGl0Lg0KACRtb2R1bGUAQWRpc2tfYnVuZGxlX3ZzAAA=
</FullError>
</Message>
To close the loop on this thread, the problem turned out to be a misconfigured rule on our perimeter firewall which prevented proper outbound access to the Acronis Online servers. Doh!