Partial files

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I have a scheduled backup job that runs on a C: and D: partition of a single drive. More often than not, when an automated task is scheduled, the result is a tib named "ServerName1.tib" that is 11GB and a second file "ServerName2.tib" that's maybe 20k. If I run the task manually, it works fine.

I've done some searching in these forums, but I'm sure I'm not using the right terms because I'm not finding any references. Any advice?

Gio, 08/19/2010 - 13:53
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 Hello Atlantic!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will be glad to assist you!

Unfortunately due to the lack of information it is hard to identify the cause of the problem, so this situation requires investigation. Could you please gather the following information? 

  1. Exact sequence of steps performed
  2. Acronis Info from the problem machine

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you. 

Gio, 08/19/2010 - 16:43