Problem during clean up

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Beginner
Messaggi: 5
Commenti: 8

Acronis having issues during cleanup. Running an incremental back up from Mon - Thu, then Full back up during Friday. Then backup to tape on SAT (which is still using Veritas) as Acronis has not answered this eexisting issue. Anyway the backup process is successfull but everytime it tries to do a cleanup job it gives out an error message.

Please check error logs.

Task 'Cleanup (custom scheme: before backup)' failed: 'Failed to delete backups from archive 'arl:/C73A0008-6EB3-442A-9661-EE093020A01F/FE9884B5-B58A-4E3A-ACA0-BCA368BDBC99/F66BCFDD-81F7-492F-B64E-B09692F7E6B1'.
Additional info:
--------------------
Error code: 74
Module: 39
LineInfo: e38f4563dfde3f4c
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to delete backups from archive 'arl:/C73A0008-6EB3-442A-9661-EE093020A01F/FE9884B5-B58A-4E3A-ACA0-BCA368BDBC99/F66BCFDD-81F7-492F-B64E-B09692F7E6B1'.
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde489b
Fields:
Message: Failed to delete 1 backup(s).
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde47ad
Fields:
Message: Failed to delete 3 backup(s).
--------------------
Error code: 32
Module: 64
LineInfo: d143f4885f91eff0
Fields:
Message: Failed to copy the archive.
--------------------
Error code: 21
Module: 7
LineInfo: f6013c318c15a6d7
Fields:
Message: Disk is full
--------------------
Error code: 4
Module: 4
LineInfo: c4ab60a831327f3f
Fields:
Message: The disk is full.
--------------------'.

Failed to delete 1 backup(s).
Additional info:
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde489b
Fields:
Message: Failed to delete 1 backup(s).
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde47ad
Fields:
Message: Failed to delete 3 backup(s).
--------------------
Error code: 32
Module: 64
LineInfo: d143f4885f91eff0
Fields:
Message: Failed to copy the archive.
--------------------
Error code: 21
Module: 7
LineInfo: f6013c318c15a6d7
Fields:
Message: Disk is full
--------------------
Error code: 4
Module: 4
LineInfo: c4ab60a831327f3f
Fields:
Message: The disk is full.
--------------------

Mar, 08/24/2010 - 06:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello JohnS!

Thank you for reporting about the issue! 

The error is caused by the lack of space in the backup location. When consolidating the backup, the product creates a temporary copy of the backup so that in case there is any technical or program failure, no data will be lost. 

I'd advise you to free space space in the vault and try to perform the operation once again.

Should the issue persist, please gather Acronis Info from the problem machine alongside the screenshots of the backup location, and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 08/24/2010 - 12:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 5
Commenti: 8

Thanks for the reply.

For clarification, what do you mean "lack of drivers"?

Anyway i tried to delete the old Archive / image files. Then here's what happened to the clean up.

The usual backup size is 250 GB, and the free size on the LUN is 300+ Gb, so disk space would be quite adequate.

This is the error log. I think this error came out because I manually deleted the files, but acronis is unable to cleanup those files previously.

Failed to delete backups from archive 'arl:/C73A0008-6EB3-442A-9661-EE093020A01F/FE9884B5-B58A-4E3A-ACA0-BCA368BDBC99/F66BCFDD-81F7-492F-B64E-B09692F7E6B1'.
Additional info:
--------------------
Error code: 74
Module: 39
LineInfo: e38f4563dfde3f4c
Fields: IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to delete backups from archive 'arl:/C73A0008-6EB3-442A-9661-EE093020A01F/FE9884B5-B58A-4E3A-ACA0-BCA368BDBC99/F66BCFDD-81F7-492F-B64E-B09692F7E6B1'.
--------------------
Error code: 17
Module: 39
LineInfo: e38f4563dfde489b
Fields:
Message: Failed to delete 1 backup(s).
--------------------
Error code: 8
Module: 39
LineInfo: 2fd9b95053909f26
Fields:
Message: Cannot index archive 'arl:/C73A0008-6EB3-442A-9661-EE093020A01F/FE9884B5-B58A-4E3A-ACA0-BCA368BDBC99/F66BCFDD-81F7-492F-B64E-B09692F7E6B1' because it is corrupted.
--------------------
Error code: 644
Module: 64
LineInfo: a1d3981537c6860d
Fields:
Message: No archives where found in the specified location.
--------------------
Error code: 644
Module: 64
LineInfo: a1d3981537c6860d
Fields:
Message: No archives where found in the specified location.
--------------------

Mer, 08/25/2010 - 06:40