Problem with Promise FastTrak TX4650 and GPT Partition

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Beginner
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Commenti: 5

Hello,

I'm testing ABR10 (last version Build 12708) and I've got a problem with my Promise FastTrak TX4650 using RAID5 array (4X2TB drives). I created a 6TB GPT partition. Everything is fine in Windows Disk Management Console (see "windskmgmt.jpg" attached) but volume is not recognized by Acronis Disk Management... In fact when I try to backup my computer (in Disks/Volumes mode) Acronis see a disk of 8TB capacity AND my GPT Volume (Label= Videos) BUT only with 1,3TB capacity ! (see acronis.jpg attached). I think there is something wrong with FastTrak TX4650's driver and ABR10.

My serious problem is: When I try to backup my SYSTEM partition (and ONLY this!), I got a disk read errors on Disk1 from Acronis Console. This partition is on a RAID1 array, checked OK ! When I try the same operation without my FastTrak TX4650 card connected, then problem is away ! Backup completed without errors on internal drive or on tape drive ! Very strange...

Thanks for your support,

Regards,
Dimitri.

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Mar, 01/25/2011 - 16:17
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Beginner
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Commenti: 5

Please find error detail below.

Regards,
Dimitri.

EDIT: See also warning message on Disk2: Acronis show a wrong volume of 8TB but this is a RAID5 of 4X 2TB HDD's (should see 6TB usable like Windows Disk Management Console).

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Mer, 01/26/2011 - 11:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
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Commenti: 4769

Hello Dimitri,

Thank you for your post and welcome to the forum. I will do my best to assist you.

I am sorry for any inconvenience, Acronis Forum is more of a community than a support channel, in case you need immediate technical support, you can always contact our Support team directly. We offer technical support for the duration of the trial period.

Back to the issue that you are having, I checked our internal resources and could not find anything similar to it. We will need to investigate it. Please collect this report and together with the screenshots that you created, contact our Support team.

If you need additional assistance, please let me know.

Thank you.

Gio, 02/10/2011 - 10:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 4
Commenti: 9

Oh my,

I which I had stumbled upon this article before.

Just two days ago I bought Advance Disk Director Server and have a Promise VTrak SAN and I'm also having read and write errors on the SAN drives; in particular with GPT volumes or over 2TB in size.

Gary

Dom, 02/13/2011 - 17:03