Problème acronis et sauvegarde en SFTP

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Messaggi: 1
Commenti: 0

Bonjour,

Nosu rencontrons des problèmes de sauvegarde vers un serveur SFTP externe.
Nous disposons de l'édition Acronis BAckup and Recovery 11 for Server Windows

1 Information 24/09/2012 17:05:13 Command 'Backing up' is running.
2 Information 24/09/2012 17:10:04 Analyzing partition '1-0'...
3 Information 24/09/2012 17:12:09 Pending operation 151 started: 'Creating partition image'.
4 Information 24/09/2012 17:12:09 Create Full Backup
From: Disk '1'
To file: "sftp://bs13.serveur.eu/client_2012_09_24_17_09_34_281D.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...
Ask for the first media: No

5 Information 24/09/2012 17:12:32 Locking partition C:...
6 Error 25/09/2012 4:41:42 Operation with partition 'C:' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "disk_bundle_vs"
Tag: 0x9D2DE1F088CBC4D8
Error occurred while writing to the file.

Error code: 0x40003
$module = "disk_bundle_vs"
Tag: 0xDAC945FCDC8D8372
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39287
Fields: $module : disk_bundle_vs
Message: Operation with partition 'C:' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "disk_bundle_vs"
Tag: 0x9D2DE1F088CBC4D8
Error occurred while writing to the file.

Error code: 0x40003
$module = "disk_bundle_vs"
Tag: 0xDAC945FCDC8D8372
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields: $module : disk_bundle_vs
Message: Write error.
--------------------
Error code: 3
Module: 4
LineInfo: dac945fcdc8d8372
Fields: $module : disk_bundle_vs
Message:
--------------------
7 Error 25/09/2012 4:41:52 Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_vs
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields: $module : disk_bundle_vs
Message: Write error.
--------------------
Error code: 3
Module: 4
LineInfo: dac945fcdc8d8372
Fields: $module : disk_bundle_vs
Message:
--------------------

Mer, 09/26/2012 - 15:13
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Messaggi: 7
Commenti: 166

Hello David,

Thank you for posting. I will be glad to assist you with this issue. Please note that the communication on this forum is only in English.

The log file you have provided contains the error upon the partition snapshot creation and is not connected to the SFTP-destination. Backup to a local folder should fail with the same error.

Please check the following, in order to get closer to the cause of the issue and resolve it.

  1. If in the backup plan - backup options the Volume Shadow Copy option is set to "Do not use VSS", than the issue is with the Acronis SnapAPI drivers and I recommend you to install the latest update of the software where there are no such known issues with the drivers: [[Installation of the Latest Update of an Acronis Product]]. As a workaround, swith the VSS on and set it to Software - System provider: [[Acronis Backup & Recovery 11: Using Microsoft VSS instead of Acronis VSS]].
  2. If the Volume Shadow Copy option is set to "Acronis VSS Provider", then the issue is either in Acronis VSS Provider or in Acronis SnapAPI drivers and the update is again recommended. To workaround the issue switch to Microsoft VSS Provider.
  3. In case the Microsoft VSS Provider is used and the backup fails, it means that Microsoft VSS Service fails to create the backup with the native service provider. Please check that Microsoft VSS works correctly: create a Windows native backup with VSS option on. As a workaround you can turn off the VSS option and create the backup with Acronis SnapAPI drivers.

Please note that if VSS option is not used, the databases installed on the machine will be backed up in an inconsistent state. Follow this article to back them up correctly: [[Using Batch Files in Acronis True Image]].

If none of the proposed solutions helped, please export the backup plan, collect Windows Application Logs and [[VSS Log Files]] and attach these to this thread.

Should you have any other questions, let me know.

Thank you.

Ven, 10/12/2012 - 15:10
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